Originally Posted by shark1987 (Post 431179)

Ok, so I am extremely happy with Sprint right now!!! :headbang::headbang:

I sent them an email last night explaining that I bought the Mogul about a year ago from them but had all these problems with it (mainly bluetooth not working outdoors), then they swapped it out for a Touch when I requested it.

Then I said I paid full price for the Mogul (which I did) and for them to give me a phone (the Touch) with less features (no keyboard or wifi) without compensating me wasn't right, and I paid for a phone with the features of the Touch Pro. Plus the Touch is now $100 after rebates, and the Mogul is still $300.

So then they sent me back an email this morning saying that when the Touch Pro comes out on the 19th I can email them back and they will swap my Touch out for the Touch Pro free of charge!!!!

Hell yes!!! go me haha

I feel like my head is going to explode from the rush of energy I have. Which is good cause I have a test today at 3:30 lol.

Originally Posted by chiggy (Post 432579)

I've had tons of problems with mine. I think I'm on my 6th phone since Feb. Would you care to post your email draft? I'd like to maybe re-word it a little and send it in. I like my phone but it's been a royal PITA.

Originally Posted by Email to Sprint

I am contacting you today to see if there is anyway I could upgrade my HTC Touch to the not yet released HTC Touch Pro when it comes out.

My reasoning being I originally paid full price for the HTC Mogul but after having nothing but problems with the phone I had to switch it out for the HTC Touch, which has worked but I feel it is not a sufficient replacement.

I paid $400 for a phone with a keyboard, and wi-fi, HUGE features missing on the Touch. These were features I really needed in a phone but because I couldn't get the bluetooth to work correctly I was unable to keep the phone. Also, now the phone I paid for, the Mogul, is still $300 while the Touch is only $100, and I was not compensated for any differences in features.

I have been a loyal customer to Sprint for many years and would like to atleast get a phone with the features I originally paid for.

Is there anyway I could swap out phones, or pay an upgrade fee to get the new Touch Pro?

Thank you for any help

Originally Posted by Sprint

Dear Mr. Collum,

Thank you for contacting Sprint. I apologize for any inconvenience that you have experienced due to the handset.

I really appreciate your long-term association with us.

Currently, the HTC Touch is activated on the line #7657. I understand that you wish to activate the HTC Touch Pro on this line.

HTC Touch Pro will be available on October 19, 2008.

Further, you are referring the $300.00 for Mogul and Touch for $100.00; these are the online prices which is applicable for the new line of activations.

I once again apologize as you did not get the credit for the differences in features of the handsets.

Now, you have stated that you wish to activate the HTC Touch Pro; so, I offer you this handset for free. I suggest you to write back once the handset is launched.

We will order the return kit for HTC Touch and will also place an order for HTC Touch Pro.

You will have to return the HTC Touch at the address mentioned on the return kit. Keep the tracking number of the return kit with you.

Please write back after three days of returning the handset with the tracking number of the returned handset (HTC Touch) and we will apply the credit of total cost of HTC Touch Pro on your account.

In this manner, you will get the HTC Touch Pro for free. You can keep this mail as a confirmation of the same.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Michelle S.
Customer Service Specialist
Sprint

Originally Posted by shark1987 (Post 432588)

Sure here ya go:




Nothing special, I wrote it kinda quick late last night. Maybe you'll have some luck as well. I even told them I would pay an upgrade fee.

Oh and here's what they replied with



Should I take her name off? lol, i don't think it's a problem having it on an open forum like this is it?

Originally Posted by jonartbanks (Post 433833)

Shark1987,

Thanks for the info!! What's the email address for sprint ecare?? I having almost the exact same issue and have been bounced around customer service for over a month now.

Originally Posted by dabackwoodboy (Post 434200)

yes you go very lucky iv been going at it for ten emails now and all there willing to do is credit my account $50 to cover the insurance replacement