Touch Pro continually restarts
 

My touch pro continuously restarts itself. It fully boots up, and after a few minutes it automatically restarts itself and starts the process again. Anyone have any opinions as to whether or not this problem has a remedy? I'm afraid the phone is dead, as I've tried reflashing, hard resetting, and doing a "clear storage" (from the settings menu).

Re: Touch Pro continually restarts
 

By fully boots up, do you mean it loads manila and then restart? If it's just showing the boot splash screen and restarting, you may be using a gsm custom ROM (which will result in the reboot loop at the splash screen). What ROM are you using?

Re: Touch Pro continually restarts
 

Yes, it boots into Windows Mobile and loads Manila, and after a few minutes restarts. I'm using a stock HTC ROM.

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Flash the shipped exe rom from your carrier from bootloader.

Re: Touch Pro continually restarts
 

which htc rom? you need the one for USCC.

it sounds kinda like a radio conflict to me, but a shipped rom should include the matching radio.

Re: Touch Pro continually restarts
 

I'm using an official HTC rom made specifically for USCC. It includes the radio.

Re: Touch Pro continually restarts
 

Any other ideas?

Re: Touch Pro continually restarts
 

Does it mean anything that it does not reset in bootloader mode? It seems like if it was a hardware problem it would reset any time the phone was in any powered state.

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Is your TP hspl unlocked?

Re: Touch Pro continually restarts
 

It was. After the problem started, I took it in to a USCC tech, and I relocked it first. Would being unlocked or not have anything to do with the problem?

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Well, you may need to run the locker again or re-unlock it depending on where you want to go from here. Did you flash the shipped rom back on it before you ran the relocker?

Re: Touch Pro continually restarts
 

The stock ROM is back on it right now, yes. So you think it's a software/ROM problem, and not a hardware issue?

Re: Touch Pro continually restarts
 

Wasn't sure what order I did everything in before, so I started over. I ran the re-locker again to make sure it was re-locked, then I ran the un-locker, then I flashed back to HTC's official US Cellular ROM. So it is currently unlocked with an official US Cellular HTC ROM on it.

Re: Touch Pro continually restarts
 

I say try staring from scratch.

Unlock your phone again.
Task29.
Install any new rom.

This way you can isolate any problems if there are any.

Re: Touch Pro continually restarts
 

Ok I've never heard of task29 until now but I will give that a try. It's the only suggestion I've heard that I haven't tried yet. Thanks! I will post results here once I try it.

Re: Touch Pro continually restarts
 

Task29 (followed by flashing to stock, and phone is already unlocked) did not make any difference, unfortunately. Do you think this could be a hardware problem?

Re: Touch Pro continually restarts
 

I don't know if this could be a hardware problem but you can try other things to eliminate it being a software problem.

Try this, it is a lot of work but you can really isolate whether it is software related or not.

First install the stock Rom. This is the rom straight from the HTC website.
HTC Mobile Phone Support - HTC Touch


It is the download that is named,
HTC Touch Pro (US Cellular) ROM 1.08.573.2 | 07.20.2009


After flashing back to the stock rom relock your phone again using the locker.

After this is done, your phone should now be factory stock. Run it one time and let all the customizations install.
After this put it into the bootloader screen again.

Now unlock your phone again.
Your phone should look like the picture attached on the bottom.


Now run Task29 to wipe the factory rom.
And finally install a CUSTOM rom, try something different. I would suggest the NRG roms, very stable and customizable. You can find it here:

http://forum.ppcgeeks.com/cdma-tp-up...kie-2-0-a.html

Make sure everything you are using is for CDMA Touch Pros no GSM. US Cellular is CDMA.

so in a nutshell
1. Flash back to factory.
2. Relock your phone using the relocker.
3. Unlock your phone again.
4. Task29 to wipe the factory rom.
5. Use customizable rom.

I know you have tried all of these steps in different order but try it in this exact order. It may work, it may not. But if this doesn't work, you can be a little more confident, that it is hardware related rather than software related.

Re: Touch Pro continually restarts
 

Done. I flashed one of the latest builds of EnergyROM to it. It worked flawlessly for hours; so long that I felt comfortable calling US Cellular and reactivating it (I've been using a crappy old Samsung dumb-phone). Then, to my horror, it started restarting itself again. Often it is when I push the power button to turn off the display. Any more software remedies? Or am I stuck with a dumb-phone until my contract is up for renewal?

Re: Touch Pro continually restarts
 

kinda sounds like your power button may be sticking. if you can get it running again, try the keyboard config (or ae button) to disable that button.

Re: Touch Pro continually restarts
 

Alas, I have already tried using Keyboard Config to do just that. I too have suspected the power button, but even with it disabled it still restarts. It isn't only when I push the power button that it restarts; that's just sometimes. Other times it's for no apparent reason. Is it possible that the power button could still be screwing things up even disabled?

Edit: To clarify, disabling the power button eliminated the restarting due to pushing the button. It did not eliminate the random restarts.

Re: Touch Pro continually restarts
 

ok, well, I suppose you could see if stays on longer if you pull the card and leave the back cover off.
as you can see, I think your chips are fried/frying.

Re: Touch Pro continually restarts
 

Yes, I've suspected that it's a hardware problem.

Re: Touch Pro continually restarts
 

Okay so even after all that work it still isn't functioning? That sucks!

I have one last suggestion for you, try checking your battery and battery contacts. How are they looking? I did some research and found that bent battery pins can cause a phone to restart.

Also, does your phone restart when it is plugged to a power source, or only when on battery power?

Re: Touch Pro continually restarts
 

Just replaced the battery a few days ago, so that's not it. I'm not sure what the contacts are supposed to look like, but they seem fine. It usually restarts when on battery but I believe it has restarted while plugged in a few times. This is somewhat, um, unconventional, but after deciding it was probably a hardware issue I put the phone in the freezer for a while yesterday morning (battery removed), and after that it hasn't restarted yet. :scratch: We'll see if that lasts lol

Re: Touch Pro continually restarts
 

Thanks for the help everybody. It's been a couple days now and the phone works fine. Either freezing it or tweaking the battery pins (did both before trying it) finally worked.

Re: Touch Pro continually restarts
 

Good to hear!:D