TP2 replacement for TP
 

My TP is dying on me. Keyboard is hardly responsive.

Just wanted to know if Sprint would send me a TP2 to replace the TP or not? (no longer under HTC warranty)

If not then i'm just going to go ahead and use my Blackberry Tour (company phone) until my 2 yr upgrade comes around

Re: TP2 replacement for TP
 

from what i have seen and read, its all the luck of the draw, some people are getting replacement TPS and others are getting replacement TP2 depends on sprints stock and what they have i suppose

Re: TP2 replacement for TP
 

I figured as much. I dont want to pay that $100 and get a refurb'd TP. If they offered me my upgrade now that would be great, but that's not for some time so they probably won't

Re: TP2 replacement for TP
 

MY TP Was over heating (when talking for about 1 min), lagging, and usb wasnt working so i called them up and they sent me a TP w/ New Battery, didnt even bother giving me the bb, snap, pre option owell atleast i got me a working phone for the next 3 months( i say 3 months because thats how long a TP life span seems to be before it starts acting up)

Re: TP2 replacement for TP
 

Yeah I figured it would be luck/random that they sent me a TP2. *sigh*

Re: TP2 replacement for TP
 

just don't accept if the rep your talking too offers you the tp,it's your choice to accept,that's what my brother did and on his 3rd call was offered the tp2,same thing i did with vzw to get mine,first few said tp refurb,i just wait 2 hrs between calls and had success,the volume of customers they deal with it's not like they keep track of your calls

Re: TP2 replacement for TP
 

I think they do make notations and stuff on your calls. I called a few days ago and right away he said "I saw you called yesterday, was your issue resolved"...That is with Sprint at least.

Re: TP2 replacement for TP
 

big 10-4, just keep fighting the good fight, and don't get angry soldier! being nice will get you want you want. (not with carla, but maybe sprint!)

Re: TP2 replacement for TP
 

when i got my tp2, the sprint rep pretty much told me it was my lucky day because most tp owners didn't get the tp2 upgrade. i didn't ask her what that meant. figured i probably had my order placed when they were in stock.

Re: TP2 replacement for TP
 

Yeah they usually have it in the system of when you called and for what reason and any important notes. I may try it though.

Re: TP2 replacement for TP
 

Note that if you have Total Equipment Protection, you won't have to fork out any money for a mechanical or electrical defect. Take it to a Sprint Phone Repair Center (Store locator: http://storelocator.sprint.com/Store...earchform.aspx ), and they'll replace it for free; if they have to order one for you, you may have to wait a few days.

Re: TP2 replacement for TP
 

I see. the deductible only comes into play when its been lost/stolen/water damage?

Re: TP2 replacement for TP
 

yes, only then will you pay the deductible.

Re: TP2 replacement for TP
 

Talking to Sprint "Level 2" Tech support, and they said they use forums for troubleshooting. lol

Re: TP2 replacement for TP
 

i called sprint tuesday because part of my charger is toast. i can still charge via usb on my laptop but not from wall outlet. the rep was shocked to hear that a new charger hadn't been ordered when the tp2 was ordered. so i need to take the stuff to the repair center and have them give me a new charger!

Re: TP2 replacement for TP
 

I got my TP replaced for a TP2 but I definitely had to fight for it... Is this your first TP or your 3rd? I think that also plays a big role in your argument as well. It's all bout what you say and how you come about. CS is no help, if it's not going your way, ask to be forwarded to Escalations.

Re: TP2 replacement for TP
 

Their tech support is so stupid. I got up to "Level 2" Tech support.

Neways, there sending me another TP. This will be my 2nd replacement

Re: TP2 replacement for TP
 

My TP is still going strong for almost a year now and still now issues except of the software side.

I have no insurance on my phone so I'm pretty darn scared... I'm still on SERO 1250 as well.

So I wanna upgrade but I lose SERO but I gain insurance.