Re: Touch Pro replacement through Ashurion.
 

Put in a claim today, and was told that my Touch Pro would be replaced. :cry:Also i have to fax an affidavit form... For anyone that had to fill out an affidavit form, how long did it take for you to get your phone?

Re: Touch Pro replacement through Ashurion.
 

Well, Monday morning I submitted a claim for my touch pro (touch pro2 was available at the time). I had to fax in said Affidavit and copy of ID as well, which I did Monday evening about 5:30. About noon on tuesday I got a call saying I was approved. I was in a meeting so I couldnt finalize the claim. An hour later I got online to attempt to complete the claim online. I got the same obligatory message to call asurion to process it. I did that Tuesday afternoon and the touch pro 2 wasnt available at that time, only the pre and the curve...i said no thanks. the gal was very friendly and said to call 2-3 times a day till either my phone (touch pro) was in or an acceptable replacement was in stock. So it don't matter if the TP2 was in stock at the time of you starting the claim...all bets are off if they have you call in or you have to fax info to asurion. Just keep at it and call a few times a day, be polite and non-demanding. tell them that you need the win-mo device that you had or something that YOU are ok with as a replacement. dont take the pre or the blackberry unless these are ok and you need a working phone ASAP.:salute:

Re: Touch Pro replacement through Ashurion.
 

Thanks for the info buddy. :occasion5: Keeping my fingers crossed....

Re: Touch Pro replacement through Ashurion.
 

Just got off the phone with Asurion. They finally offered me a TP2. Not sure if its refurbed or not, but I'll light that candle if it gives me problems. Be patient, courtious...but FIRM in you needing a device that has Windows mobile, a physical qwerty keyboard, etc... If they offer you anything other than what you want or need...politely decline it and call back later in the day or the next day...or several times a day as their inventory changes minute by minute as I was told by a friendly CSR. Good Luck all!

Re: Touch Pro replacement through Ashurion.
 

well guys i took the palm pre :neutral:
wanted a touch pro 2 but wow speed difference and level of response I'm getting from WebOS vs touch pro is amazing.
only issue i have Asurion send me the pre without a charger lol ( they force me from touch pro to palm pre and they expect me to buy the accessories)

how the F*** am i suppose to charge a phone without a charger i called them and they fedexing a charger but not overnight like they did with the phone 4 days lucky a found a Motorola charger that i had and it fits the palm pre other wise no phone for couple of days lol

Re: Touch Pro replacement through Ashurion.
 

Well I put my claim in at around 7PM MST, then this morning I have the confirmation that it should be at my place by 3pm today! noiiiiiiiiiiiiice! hoping for a BNIB but we'll see what happens, the person helping me said I wouldn't need any accessories so I'm hoping its all on the up and up.

Re: Touch Pro replacement through Ashurion.
 

Im on my 5th Touchpro the keyboard has went out on all them. I called cutomer care and they are saying they can replace it with a Snap,Curve or Pre. How are these phones comparable, Ill be calling Sprint alot in the next few days.

Re: Touch Pro replacement through Ashurion.
 

i do claims multiple times a week, either for myself or my friends(handle their phone calls for them to carrier or insurance)... the cracked chrome thing doesnt work very often anymore..

a sprint store should and will usually tell you, cracked chrome is cosmetic.. if it doesnt affect the use of your device, it means you use asurion... if ur lucky youll find a dumb store associate or tech to do it for it, but cracked chrome technically doesnt affect your devices use and thats what service and repair centers are for...

how i usually get around this: go in and ask if they have any TP1s their about to send in, maybe one with a hardware issue or a screen issue.. if they do, ask to have your housing switched with the other one... this is well within your service and repair part of your insurance... most of the time if they dont have it, then they order me one... but if you go in there spouting out about how its a known defect and blah blah blah.. they may just tell ya to go.. sprint stores can refuse you service.. sprint stores have different rules/guidelines they can play by..

Re: Touch Pro replacement through Ashurion.
 

3 times and refurb TP each time....Maybe I'm not so lucky tho

Re: Touch Pro replacement through Ashurion.
 

so im trying to get an understanding you can go to the website make an order, see what you get and then cancel if its not the pro2?