TP2 upgrade for FREE?? Join us, all success stories now in post #1, SEE IT WORK!

[nasa1303]

just got my wonderful recycled touch pro today. as soon as i get home i think i will install rom from htc. see where it takes me. i think i will refuse to go to the store the next time they tell me to over the phone.

[msvakos4589]

This works, just did it. Called regular customer care, went to technical support, then tech support 2. The are sending out a new touch pro 2. Thanks for the heads up. I did have to wait about 40 minutes to get to advanced technical support, but got it done. The guy didn't even really ask me questions. He just gave me 4 choices of phones and the TP2 was the last choice. He said they've had alot of issues with the TP1. I told him i've been on hold forever and couldn't believe how long it was taking. . . i think he just wanted to get me off the phone since i complained how long i was waiting. Good luck. . ...

added email confirmation showing the upgrade!

[xxthechrisxx]

Make sure you mention how many TP's you have owened. In my case this was the fifth one and they were more that able to verify that.

[msvakos4589]

Good point . . I did tell the guy this was my 3rd one.

[Raging Idiot]

Ok folks I was a big skeptic on this until reading countless success stories and then later today I went to the Sprint store and was offered the upgrade.

Earlier this week I had mentioned in this thread how the number given in the first post did nothing for me other than have me directed to the Sprint repair store.
I went to the store well armed with the biggest known problems and one unmentioned problem as of yet.
After flashing the latest official rom it renders your "send" and "end" keys obsolete. Well it did mine anyway.
They looked at my phone for about 2 minutes lol and then asked "how much do you like this phone model?". I knew at that moment it was upgrade time.
I'll pick it up Monday.

Now to try to keep it in pristine condition so I can sell it at supersonic speed the moment HTC Supersonic hits the states.

[unitmonster]

I was successful in getting a free upgrade to the TP2. I did not have insurance on my TP1, but the advanced replacement dept waived all expenses for me and shipped me the tp2. I received it earlier this week and am lovin it! I really did like the TP1, but the new phone is a HUGE upgrade imo. I did mention to them that if they shipped me another tp1 it would have been my 4th device, although one of the exchanges was simply because they sent me a broken unit They offered me a number of choices as a replacement including the Hero, Palm Pre, and TP2. Final note, my account was very recently upgraded to sprint premier...I don't know if that made it easier for me to get the free upgrade or not. She did not mention to me that was a factor, but she did comment that normally I would need insurance to get the replacement and she said that some reps may not have been willing to waive all the fees. Good luck!

[wbender]

After Months and months of having my life played on the phone and in the store, I finally have a Touch Pro 2 on the way! I was on the phone for about 10 minutes total. Just told about my keyboard not working, dropped calls, receiving voice mails without my phone ever ringing. It was the easiest transaction i've had with Sprint by far. Good luck to everyone trying.

The nice Lady i spoke with on the phone also said the Touch Pro 2 has the least problems reported. She's working in Technical Support so she would know!

[welrope]

I too can vouch for this. Called the number on the front post and after a few minutes i was directed to the sprint store. I complained that it was to inconvenient and asked for other solutions. (also on my 4th touch pro). After about 10 mins on hold, they came back and offered me the tp2. It is to arrive the first of next week.

Good luck guys and hope to see you on the tp2 forum!

[mommasboy]

I tried the number on the first page and the lady told me she couldn’t help me. I told her my story about getting 3 touch pros in the same week because they were all defective and she said all she could do was transfer me over to the multiple phone support line. There I repeated my story and the lady gave me 3 offers. She could send me out another phone, which would be another refurb touch pro, use my $150 upgrade which is available in a week or call HTC because they still have the warranty. I told her my warranty from htc is going to expire by Monday because that’s when im due for my $150 upgrade, so that won’t help me. Then I told her that it isn’t right for me to have to spend more money on a phone when it’s clearly there fault for the defective phones. Finally I said well if those are your only options then im going to have to get rid of my line when my contract expires and she said we would hate to lose you as a customer but there’s nothing more she can do. I figured I'll try again next week.

[AlexSelect]

I've been using the new Sprint ROM for a few days now and I must say, it's been working fine. Almost too good . I've been using Root, and NRG's ROMs almost exclusively, and while 6.1 TF3D1 is a huge adjustment, the speed & stability of this ROM is quite unbelievable. I don't yet see these obvious problems .