Can't do a hard reset
 

I just received the TP I purchased thru eBay. The seller said it is new and unused but I can't seem to do a hard reset .
When I press the vol down button(on the side) and the enter key (from keyboard) then the power button, I get a screen that says "SECURITY UNLOCKED" on top of the screen with the screen divided into 4 colors - red, green, blue and white.
In the red portion, it reads:
RAPH800
SPL-0.40.0000
MicroP-Herman (LED) v0C85
In the green portion it reads:
MicroP-Herman (KEY) v0685
PSOC-Paph STAGE_EVT v20
I even tried using the center button (navigation Control) instead of the keyboard enter key as the enter key but the TP just starts up.
Am I doing something wrong or the seller messed around with the TP?
If the seller did messed with it and unlocked it, how do I get it to hard reset? Thanks in advance for any help.

Re: Can't do a hard reset
 

Have you tried using the Clear Storage option in Settings | System? That will accomplisgh the same thing, and at least then once it's reset you can retest the hard keys to see if you can hard reset that way then.

Re: Can't do a hard reset
 

its volume down, center key on the d-pad on the front of the phone and power button

Re: Can't do a hard reset
 

also it always says security unlocked that doesnt mean its unlocked

Re: Can't do a hard reset
 

I tried the vol down button (on the side), the center key on the front while holding down both of those buttons and pressing the power buton. All that happens is the TP starts back up again.

What am I doing wrong?

Re: Can't do a hard reset
 

The reason I mentioned Security Unlocked is because when I pressed the vol down button (on the side) and the enter key from the physical keyboard and the power button, it is what showed up on the screen. I was looking to hard reset the TP and wanted to see the words about resetting the device. I really don't care if the device is locked or unlocked unless it was messed with when it shouldn't have. But it's nice to know it doesn't mean it's unlocked
What am I doing wrong.

Re: Can't do a hard reset
 

I didn't know that Clear Storage option did the same as using the keys. The manual only mentioned using the keys. Thanks, I was able to reset the TP. but I can't hard reset using the keys.
What am I doing wrong? Is there something wrong with the TP?

Re: Can't do a hard reset
 

the phone has to be (powered off) first, then do the steps u just did.

Re: Can't do a hard reset
 

I have powered off everytime I've tried but all it does is power back on.
I've am able to reset the device using the Clear Storage option suggested by Covkidd66 (thanks).
The reason I am so concerned is that I purchased the TP thru eBay and I hope it is not defective.
I never had this problem hard resetting my Mogul or Touch.
I think I'll bring it over to a 3rd party Sprint store and see what that say.

Re: Can't do a hard reset
 

I bought my TP new from Alltel last May and I'm still not able to rest it by holding the buttons. I've always had to use the Clear Storage option.

Re: Can't do a hard reset
 

I am having the same problem but when the phone boots up normally it never fully boots up. I am running the energy rom by CMYLXGO. Is my phone a brick?

Re: Can't do a hard reset
 

Maybe it's not a defect. I wonder if there are more TP that can not reset using the buttons?

Re: Can't do a hard reset
 

I just flashed my TP back to the original stock ROM and now its working... I am even able to do a hard reset... can anyone give a good ROM to use I have version 2.01 right now (Stock is boring)

Re: Can't do a hard reset
 

That is interesting ... as I understand it, the stock rom doesn't touch the bootloader, which controls the (button) functions you were trying to, and eventually used to perform the hard reset.

Best regards,
-boggsie

Re: Can't do a hard reset
 

Are u saying that with the stock rom, one can not do a hard reset using the vol down, enter key (center button) and power button?
If that is the case, then it make sense that I can't do a hard reset that way. Please explain. Thanks

Re: Can't do a hard reset
 

is the phone powered off when you are doing this? If not the phone needs to off before doing this.

Re: Can't do a hard reset
 

The phone is powered off before I try the hard reset with the buttons.
Only way I can hard reset is using the Clear Storage program.
The buttons don't work for me. DRJONZ has the same issue as me.
If I read BOGGSIE reply correctly, it might be because of the stock rom.
Please correct me if I am wrong someone.

Re: Can't do a hard reset
 

I was trying to imply just the opposite. When the phone is off and you press (Vol-Down+D-Pad+Power) the ROM has absolutly nothing to do with the behavior. At that point you are interacting solely with the BootLoader (BL). You seem to have indicated that you loaded a new ROM and the behavior of the BL of your device changed ... which should not be the case.

With the power off (completely off, not in hibernate mode) you should be able to press (Vol-Down+D-Pad+Power) and get a prompt to wipe your personal information.

Best regards,
-boggsie

Re: Can't do a hard reset
 

On my touch pro it requires 3 hands and a foot to hard reset :P You hold down volume down, the center dpad, the power button and the soft reset button with the stylus until it gives you the prompt. I think you're forgetting the soft reset button on your attempts.

The same selections without the center d-pad gets you into bootloader mode for flashing.

Re: Can't do a hard reset
 

I have a SPRINT stock rom (ver 2.01.651.6) and I power off (holding the power button till it says that 'power will be turned off, and you may lose data ......" ) and then tap yes. After it powers off, sometimes I wait mins or hours then I try to use the 3 buttons to hard reset. But to no avail. The TP just powers back on with the Touch Pro word then sprint splash logo, then MW 6.1, then launching TF3D then Today page. I can only reset using the CLEAR STORAGE program. Do you or anyone have any idea why I can't hard rest using the buttons? I don't seem to be the only one that can't hard reset with the 3 buttons (see several post above from DRJONZ)

Re: Can't do a hard reset
 

My phone never hard resets with the center button... I have to use the soft reset, vol down, and power but I couldn't do that until I flashed back to the stock rom and update from HTC. When I use the enter button my phone powers up normally.

Re: Can't do a hard reset
 

+1 Thanks......
I got it to hard reset using your method; the 3 buttons and the soft reset but it took me about 20 tries. And it took me about another 30 tries to do it again. This is totally stupid, first, the instruction doesn't mention anything about hitting the soft reset button, secondly, you have to be like an octupus or use both of your hands and your "JOHNSON" to hit all 3 buttons and the soft reset with the stylus, thirdly, your octupus arms/JOHNSON have to be coordinated as the 3 buttons and soft reset has to be pushed at the same time or it just powers back on or go into a tri color screen which I think is the bootloader mode.
The easier way to hard reset is to use the CLEAR STORAGE program. I hope my TP never freezes and I have to do a hard reset using the buttons. But now I know my TP is not broken. Thanks again Doc..........

Re: Can't do a hard reset
 

Well, the button sequence isn't too specific, but you must have both the center button (d-pad) and volume down pressed first and then while holding them, also press and hold the power button. At this point, while pressing and holding all three, wait for two or three seconds and the BL will appear.

Best regards,
-boggsie

Re: Can't do a hard reset
 

The way you mentioned is the way the manual says to do it and it does not work for my TP. The only way I got it to work is to press the 3 buttons and ALSO PUSH THE SOFT RESET BUTTON like TheDoctor1971 said. And even with that method, it takes me about 20-30 tries before the hard reset screen comes on.