PPCGeeks - Sprint now replacing Touch Pro w/ Touch Pro 2!

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- - Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Quote:

Originally Posted by radar369 (Post 1232650)

Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

they actually checked mine. and didn't find anything wrong but as soon as i told them it was my 4th TP, a refurb and i had gotten from them a month earlier, the tech immediately talked to the manager and then told me i would have a TP2 in about 5 days.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Quote:

Originally Posted by PhantomApolyon (Post 1227780)

mmmm...rant

Lets face the facts here though for a second.....

FACT: It went out of stock so quickly because the policy was abused by TP1 owners to get a free upgrade instead of its actual purpose which was to reduce the amount of exchanges on TP1's for whatever various reasons(a lot of which are valid, like keyboard/screen failure) in legit circumstances.

I doubt there are THAT many people who would abuse this. Sure a few but to deplete the inventory that much...no way! It's all in the manufacturing and shipping process. It takes a while to get anything in the pipeline for nationwide distribution when drop shipping overseas...and a few bad apples are not going to have that significant of an effect on the amounts that Sprint have purchased.

Quote:

Originally Posted by PhantomApolyon (Post 1227780)

FACT: The reason the TP2 was on the WEL list for exchanges was to satisfy the customer that NEEDS Windows Mobile, NEEDS the hardware keypad, and UNDERSTANDS what they bought in the first place. Not so that tech heads could get a high end upgrade for free because they wanted it. I also attribute this to idiot technicians that just picked the TP2 for every TP1 that walked in their door without considering other avenues(of which there are quite a few)...

Window Mobile, touchscreen, Slide-out QWERTY keyboard...what other avenues are there - "quite a few"??? Which ones are you taking about? What else besides the TP1 and TP2 can be offered with these specs?

Quote:

Originally Posted by PhantomApolyon (Post 1227780)

FACT: 90% of the people that walk into my store have issues with their TP1 because either a) they dont know anything about windows mobile or the hardware they purchased or b) they had the wrong expectations when they bought it in the first place and have been complaining about the downsides to windows mobile since 2 weeks after their original purpose as if its some mysterious problem that is happening to only them.
/endrant

.
Seriously? Ok, then please read ...here, here, and definitely here

And if that's the case what happened to the Sprint Ready Now program? Or is that dead?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

blazin-asian, or anyone else who knows. im in michigan and there are a lot of "authorized retailers" that service sprint customers, but are not actually sprint owned. does that make a difference when taking the phone in for a possible swap, even though the place is authorized for repairs? is there a better chance of getting the TP2 if we got a sprint owned store rather than an "authorized retailer"?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Quote:

Originally Posted by m3evo (Post 1232358)

When and what department did you speak with? They also required you to extend your contract too to get the TP2? Did they send it to your house or did you have to go to a repair center to pick it up?

I called the regular 1 800 line, and explained my case and they went for it.

It was shipped to my door air shipping, Brand new in box AWESOME!!.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Quote:

Originally Posted by Ice Cold (Post 1233163)

I called the regular 1 800 line, and explained my case and they went for it.

It was shipped to my door air shipping, Brand new in box AWESOME!!.

that's strange both tech support AND retentions said they could not ship out any phones due to a policy change and i would have to visit a store.??????

maybe they lied to me??

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Anyone know if Best Buy is doing the same thing? I gave my TP in last week for repair or replace.

Also, anyone know why BB says it takes 2-3 weeks to get an answer and Sprint stores seem to take care of it right away? I'm kind of annoyed since BB charges $9.99/month for the warranty where as Sprint charges $7. Of course BB's has no deductable so that may be why.

A

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

hahahahahah!!!! got my touch pro 2 today !!!!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Screen stopped working, called customer service. They tried to send me a touch pro (original) and I tried to bring up this so-called policy of giving an option for a phone to upgrade to. She told me that if I had 3 or more replacements they would give me a choice of phones. Long story short, when she went to set up the replacement, there weren't any TouchPro's in stock, so she gave me my choice anyway! TP2 in 2-3 business days baby!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

awsome you woulda got it right there if you went to a sprint store hope u love it like I do looking foward to some good programs (apps) lol!!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

Quote:

Originally Posted by Wunder (Post 1233592)

Did you call customer service today and get a tp2 ordered? Just trying to see if the warehouse has restocked yet.