Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Previously syncing Activesync v4.5 with TP2 running WM6.5 for over a year successfully. Transitioned from MSO-2003 to MSO-2007 with no sync issues.

After fresh install of MSO-2010 TP2 will no longer recognizes that my computer has MS-Office installed. Phone connects to computer via USB, file transfer to both internal HDD and also mini-SD-card for phone work. Running Activesync Troubleshooter tells me there’s no Outlook installed on computer (but there is as fully working version of MSO-2010). Have removed/reinstalled Activesync v4.5 multiple times (with reboots after uninstalls). Seems there must be some type of association file that is somehow out of place …

Appreciate any help from you guys ....

Regards,

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

don't know if u are willing to do this but u can try synching through a cloud solution. one of such methods is setting up ur hotmail account to sync with exchange (bing for instructions ) to sync email,calendar and contacts or u can search for Microsoft myphone and use that to sync contacts,calendar,videos,pictures ,documents and other files. since I started using 1 of these 2 methods I no longer had to rely on a PC to sync and restore my data from a hard reset. and contrary to the beliefs of some ur data is just as safe on the cloud as it is on the PC.

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Try uninstalling Activesync and download and install Windows Mobile Device Center and see if it works better. Office 2010 may not support activesync only WMDC.

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Also, you might try to delete and recreate the sync partnership on your device not just pc.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

eric,

Thank you for the suggestion. I am currently only interested in solving the problem I have.

Not interested in broadcasting all my data via Cloud Computing (hoping & wishing servers would have scruples to keep what's mine, protected ...) ~ remember that site WikiLeaks (oh what fun they had collecting peoples data that came across their servers in the early days ...). I consider my contact data "secret", and only way to keep a secret is not to tell anybody ...

thanks again for your considerate reply

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

What version of Windows are you running?

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

well if what horndoctor said is true (that outlook '10 doesn't support AS4.5) then what I said to do may be the only option unless u of course upgrade to Vista or windows 7. there's nothing wrong with having that information on the cloud. if someone wants to access ur data they will get it no matter what, whether it be on the PC or the cloud. I really hate to see people bashing the cloud over something like this. its very good to have and convenient to use especially if ur device fails and u won't be near a PC to restore ur data.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Thanks for the reply's ...

To reconfirm, AS ( ActiveSync) does not sync and running the AS Trouble Shooter tells me there is no copy of Office/Outlook on my computer (but there is).

Computer running WinXP/Tablet-SP3
WMDC is for Win7 OS
AS-4.5 is for WinXP OS (which is what I am running)
AS-4.5 works fine on another XP/Pro-SP3 Computer running MSO-2010

I have deleted partnership on device and computer multiple times, and have removed and re-installed AS-4.5 multiple times, and have done both repair from disk and also remove/reinstall MSO-2010. Additionally, I have tried multiple copies of AS-4.5 to eliminate potential problem related to corrupted version of AS-4.5.

Device (TP2) will connect to my computer, and I can see and manipulate the files on TP2 from connected computer.

My device (that will not sync with my computer Outlook files) will sync with secondary computer running MSO-2010 and AS-4.5.

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Well, if your device will sync with another computer running the same software then it seems that the issue is caused by the first pc and not your device. It sounds like you have some sort of conflict on that pc that does not let outlook install properly. I don't know what that would be.
I would backup the outlook files you want to sync to cds or dvds and then completely uninstall Office 2010 and Activesync. Then run a utility like Ccleaner(free) to remove any remnants including running the registry tool to remove any leftover keys or values. Then after a reboot reinstall Office 2010 and Activesync. Then delete the Activesync partnership on your TP2. Then after soft resetting TP2 hookup your TP2 to your PC and recreate the partnership and sync. Then unhook your TP2 from your computer. Then replace those Outlook backup files on your PC using the cd/dvds you made. Then reboot PC. Then after boot check and see if the files you installed are there on your PC. Then hook your TP2 up and resync. That should work.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

there will be no conflict if he removes the associations.

I'm guessing activesync may not work with office 2010, especially because 2010 handles pst files differently.

wmdc on windows 7 definitely works with outlook 2010 sync. I dont think activesync has been updated for a long time.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

OMG WOW you actually posted something helpful, im surprised. when I saw your name at this thread I thought it was gonna be your usual idioteces but nope. so you got a thanks for that.

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Did you read the last paragraph of the OP's last post? ;)

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Just a quick note. I've been using Win XP with MSO 2010 and Activesync for months with no problems. No incompatibility between MSO 2010 and AS. Both Outlook 2010 and my TP2 sync with an exchange server account. No problem.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

horndoctor,
I really appreciate the attention to your post with regard to reading what I have already posted related to my issue(s) THANK YOU. Very much appears to me to be an issue related to the MSO-2010 installations association file(s) that ActiveSync needs to see. Previous remove/reinstalls of MSO-2010 did not solve my issue (but I really had felt that I was not getting everything during the MSO removal).

I am somewhat familiar with CCleaner and using the registry cleaner (currently running v3.06.1433). Could you please delineate the removal process steps you would suggest I use this next time; i.e. Add/Remove from Windows, MSO Removal Utility or CCleaner Removal Utility, etc. then the specific step(s) to finish the cleanup i.e. CCleaner Registry Cleaner and/or …

I would assume the same set of steps related to AS-4.5 removal and reinstall would also apply.

Here’s the first few lines of typical AS-Log.txt illustrating the issue I have mentioned related to ActiveSync not recognizing MSO-2010:

ActiveSync Troubleshooting Utility version: 4.5.5096.0
Date/Time: 2011/02/28-16:28:42.010
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 0 found
To synchronize e-mail, calendar appointments, and contacts with your PC, Microsoft Outlook XP (or later) must be installed
Exchange server not found in Outlook profile
Connection to Exchange server okay
PC is not qualified
SerialUSB driver has been detected.

If the ASLog.txt fileinfo above provides alternate potential solution to laborious removal/reinstallation of MSO, ActiveSync, etc., I would appreciate your thoughts. I will try to attach a full ASLog.txt file to this message (sorry forum limited to 19k upload & file is 28k).

Thank you all for you considerate attention,

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I would use the Ccleaner Uninstall Tool to uninstall them then run the Cleaner Tool and then run the Registry Cleaner. Ccleaner can do all of it I believe.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

horndoctor,

Just sitting down to this process right now, had planned to use CCleaner this time for the uninstall portion, as well the RegClean. Thanks for confirmation.

1. Are there any other places on my HDD that I should look for remnants of MSO after the program removal, and RegClean? In the past it seems there are always MSO leftover folders like the following:
C:\Documents and Settings\User\Application Data\Microsoft\Office (fbc212.tmp, MSO1033.acl)
C:\Documents and Settings\User\Application Data\Microsoft\Outlook (Outlook.srs, Outlook.xml)
C:\Program Files\Outlook Express

2. Is there a preference to installing MSO or ActiveSync first (installation order)?
3. Should I create a partnership with TP2 device before loading my .pst file to MSO?

I want to put my best foot forward in this process ...
I'll check back before I begin the reinstall process.

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1. I would do a keyword search after you uninstall and see if you can find anything but i bet if you do find anything those items will be benign. You could move those files to a disk and delete them from your hdd and then you could always put them back if need be.

2.I would install Office first then reboot. Then install Activesync, reboot, and then create a partnership and sync at least once to verify that it works.

3. Reboot again and then install your files. Then sync again.

Good Luck! :D

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Process completed - Still Same Sync Issue

Deleted partnerships on Computer and TP2 Device

Used CCleaner Uninstall MSO-2010
Used CCleaner Uninstall ActiveSync 4.5

Ran CCleaner (couple times till clean)
Ran Registry Cleaner (couple times till clean)
Reboot

Ran CCleaner & Reg-Cleaner (couple times)
Searched for MSO files (removed those listed in my last post)
Ran CCleaner & Reg-Cleaner (couple times)
Reboot

Ran CCleaner & Reg-Cleaner
Ran MSO 2010 Clean up utility.msi (remove previous MSO-2010 install traces)
Ran CCleaner & Reg-Cleaner
Reboot

Install MSO-2010 (same copy that's on WinXP machine that TP2 sync's with - earlier post)
Reboot
MSO-2010 runs fine

Installed ActiveSync 4.5

Plugged TP2 via USB to computer
Selected AS on device (2nd option to use device as HDD)
Unchecked all Options boxes for syncing (to speed initial connection)
Same issue with AS-4.5 not recognizing MSO
Through AS I can look at files on device via USB cable connection
Alternate USB cable same results.

Test w/Alternate PC (earlier post):
Deleted Partnerships on Device
Plugged Device into Alternate PC,
Established Partnership and Connection,
Device & Alternate PC Connect & Sync just like always
:( :( :( GRRRRR

There's gotta be something MSO related that's just not getting removed/corrected during the uninstall/reinstall process (some type of association file that AS needs to see - just don't know enough about what AS looks for to understand what is out of place ...).

Suggestions ...?

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

the cloud suggestion I gave u. either that or upgrade to Vista or 7

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Seriously ...?
How many times are you gonna bring up "The Cloud" as a solution to my problem? I thought I already told you I am not interested in doing this!!!

Vista is not an option I would have ever considered!!!
Win-7 I would be running on this tablet already if my vid-processor allowed. Win-7 & WMDC are not an option for this XP Tablet running SP-3 (already have done much work with secondary HDD loaded with Win-7 for this tablet).

Let' plz stick to the original request of attepting solution to MSO-2010 sync with XP Tablet SP-3.

thanks much,

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

well if nothing else has worked thus far then its worth considering no crees? with all paranoia aside ur data is just as safe on the cloud as it is on ur PC if someone wants to access it they will. this seems to be the last option u have to try and if u are unwilling to pués ni modos.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Gee whiz kid, how many times have I read on other peoples threads, if eric12341 is not going to make a constructive post - don't post. Suggestion maybe you can start a NEW Thread related sync'g WinMo devices via the cloud. I've already asked you to plz stop this in my thread.

You say "last option ..." if you are so near-visioned as to believe my last option is to just accept this problem and leave it, well IMHO you look too quickly accepting short-sided solutions.

I trust that with such high post count that you have GREAT knowledge. I hope someday in the future to use your knowledge and experience, and possibly share back in some small way.

The purpose of my OP was to find solution for my sync problem ...

So, back to my OP (and subsequent posts related to the subject matter of this thread) I mentioned that I believed I have problems related to the association file(s) between AS-4.5 & WinXP. Is there a way for me to upload a copy of ASLogFile, and would this be helpful to someone related to solution(s) for my sync problem?

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Registry File Remnants

After the last uninstall/reinstall of MSO-2010 & AS-4.5 (post #18 inclusive registry cleaning), along with manual deletions of the previously referenced files, I noticed a number of Registry Entries related to MS-Office that exist as follows:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
Contents of the Office folder include the following folders:
11.0, 12.0, 14.0, 8.0, 9.0, Access, Common, Delivery, Excel, Infopath, MS Project, OneNote, Outlook, PowerPoint, Word)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwa reProtectionPlatform
Contents of this folder include the following folders:
data, Plugins, ReferralData

I know that MSO-2010 changes where a number of things are stored (vs MSO-2007), and combines a number of others. I am guessing there is a file association related problem that developed during the changeover from previously working (syncing) of Office 2007 (Office 12.0).

Hopefully someone can provide some additional guideance ...?

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Wow! That sucks!
I thought that would work for sure.

Maybe if you installed ActiveSync directly after removing uninstalling everything and sync at least once then reboot pc then install Office then try sync again. Is the Office version you have an Upgrade version or Full Version? If you can do a full fresh install I would think that would be better. :dontknow:

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

"Maybe if you installed ActiveSync directly after removing uninstalling everything and sync at least once"
Did this already - results nothing to sync with, however connection established and was able to view contents of device from computer via USB connection.

MSO-2010 is "Full Version" MSO-2010 ProPlus 32-bit
Install was fresh install (Custom selecting desired components), vs upgrade. Additionally, Microsoft 2010 Cleanup Utility was ran prior to install (removes previously installed remains of previous installs - like when switching between versions like Student to Pro or ProPlus).

Unless someone knows a bit more about the various association files and how/where they are supposed to be located, I may be looking at fresh install of OS and a reformat :( to solve this once and for all ...

Can anyone confirm that MS-Office-2010-ProPlus is compatible with WinXP-TabletEdition-SP3 and ActiveSync 4.5 ???

SOLVED - Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Confirmation: MS-Office-2010-ProPlus is compatible with WinXP-TabletEdition-SP3 and ActiveSync 4.5

Fresh install of my XP-OS solved my issue:
Looks like sync-issue was most likely a file association issue within XP (#1 post). After numerous fresh reinstalls of MSO-2010 & ActiveSync 4.5 (thanks horndoctor for the tickler related to registry cleaning post-uninstall), and after much deep searching (registry, any/all misc related Office/Outlook), I just kept finding various remnant files related to previous installation of MSO (8.0, 9.0, 10.0, 11.0, 12.0, 14.0), if I did not know better I'd say I had the "Office 13.0 Bug" ;) HaHaHaaa ... HaHaHaaa ...

What I think is real interesting; is the question of how did files related to MSO versions older than MSO-2003 (Office 11.0) get onto my computer, considering I did a yearly HDD reformat in Jan, 2010 and began startup of fresh OS with MSO-2003. It would be my guess that while running MSO-2003 there were missing components from earlier versions that I had needed to be installed creating the older MSO referenced files. Kinda like the issue with MSO-2010 missing MODI functionality, resulting in users having to install an feature from older version of MSO - in this case MODI from MSO-2007, which then creates Office 12.0 (MOS-2007) files on a system running Office 14.0 (MSO-2010) and also brings along various older MSO updates, etc. I need MODI on my Tablet PC for editing and annotating of various types of documents (.pdf to .tif, etc. etc.) for pen based work in documents that do not have user entry points. Read about solution how to run MODI in Office 14.0 here: Alternative methods to regain the functionalities of Microsoft Office Document Imaging (MODI)

I ran Office 2003 / 2007 side by side for some time (hated 2007) before committing into MSO-2010,, which is when ActiveSync 4.5 stopped recognizing that I had a fully functional version of Outlook installed.

I will close with a few issues that I knew about at the beginning of my troubleshooting (but, in the end were unrelated to my issue), that may help others with similar manifestations of non-sync (where ActiveSync does not recognize if you have Outlook installed (ASLog File trouble shooter reference Outlook Not Found of Not Installed, etc.) as follows. Installed version of Outlook can not be (for use with ActiveSync):
MSO-2010 version can not be Trial Version
MSO-2010 version can not be MS Office Live Version (online version)
MSO-2010 64-bit not compatible with ActiveSync
WinMo 6.5 required to run MSO-Mobile 2010
WinXP versions use ActiveSync
Vista/Win7 OS versions use WMDC (Windows Mobile Device Center)
32 and 64 bit versions of Outlook/Office will not coexist

Any one of the listed things above can/may create the “Outlook is not installed” error message. Hopefully, others can benefit from this knowledge. Look to solve your problems rather than trudging into the future with them …

Regards,

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

wow, lots of trouble. it's too bad you cant install win7 on your system, seems more tablet friendly than xp.

I recall MSO2010 x64 gave me problems with plugins. Anyhow, good to see you fixed the issue.... well not really. it would have been nice to see the actual solution. I would dread it if I ever had to fix this on a client machine. Outlook problems have been a real pain to fix, and I do have notes on 2003 stuff, but nothing on 2010 stuff.

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Glad you got it working Spey after all that. :)
I commend you on your persistance! I am the same way. I guess all long-time WinMo users are the same. lol!

Hopefully others will find this thread if they have a similar issue.

Re: Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010
 

Especially those that remember the days of Rapier, Merlin, Ozone. We stick around waiting the next release to fix all our problems, and all we ever seem to get is newer more advanced problems.

Today I was back working on some of the issues I've had with MSO-2010 (like modifying and editing all the contacts "categories" that I've set up over the years to organize 100's & 100's of contacts). Let's see now 70+ categories allowed me to view contacts as I needed, now I have colors ... SUPERB!! Only problem is my ability to manage my categories has been taken away by Microsoft. Microsoft always seems to give us great new features with one hand, as they take away needed features with the other hand ... OMG a cool colored interface that limits organizational aspects of previous versions ... WTF!!!

Question:
If anyone has some ideas of how to get into the MSO-2010 Outlook system to access/edit add/change/associate the "categories" - I'd appreciate the info.

Question:
Good news is my TP-2 still allows me access to my established "categories". For time being I will be needing to use this device for all my "categories" modifications (yahoo!). Anybody know if the Win7 phones still have access to modify categories or has Microsoft reached into my everyday life again to taketh away as they think best ...?