synced with Hotmail, contacts now deleted.
 

My gf just got a TP2 from US Cellular running all stock and synced her hotmail account to her phone using windows live. Now when she logs into her hotmail account from a comp she has no contacts. but when she looks in her phone contact list all of her contacts have been moved to her phone and are all there. Also on her phone the contacts have been broken down into multiple listed. say she has 3 e-mails for 1 person, her phone now has 3 listing for the same person each one with a different email address.

I have looked under her setting and the sync boxes are grayed out in the on position. also looked at her hotmail from a comp and do see where her contacts can be imported from her phone.

I don't have/use hotmail or windows live. My questions are,

1. how to get her contacts back to where they can be viewed from a comp.
2. keep the contacts on both her phone and the comp and if a change is made it changes in both locations.
3. merge the same names together

Thanks

Re: synced with Hotmail, contacts now deleted.
 

gotta make sure to pick which account to sync with. really shouldn't sync contacts with multiple sources.

Re: synced with Hotmail, contacts now deleted.
 

she is syncing with her hotmail account, that is where her contact were moved from to her phone. you have to use windows live to sync with hotmail

Re: synced with Hotmail, contacts now deleted.
 

I get she uses the hotmail, but really doesn't need to sync the contacts (there's a option you check off for that). I learned my lesson long ago with hotmail account contacts - once deleted, it's gone. Tell her to use myphone for saving contacts instead, and tell her not to sync with more than one sources because it's either going to duplicate every sync, or delete them.

Re: synced with Hotmail, contacts now deleted.
 

Yeah That's what I thought to but in order to use 6.5 you have to use windows live, she is running all stock and it wont allow you get your hotmail E-mails another way. under the sync setting the boxes allowing you to sync the contacts are grayed out in the "ON" position. she is not wanting to use hotmail as a backup location. She want to have her contacts both on her phone and on hotmail from a comp, send/receive her hotmail E-mails on her phone. she only has one 1 E-mail address synced to the phone. the addresses are not duplicates there were broken down into multiple listing; example for a single contact she has 3 E-mails, @yahoo, @gmail, @hotmail. before she synced using windows live these E-mails would be under 1 listing when she looked at it on hotmail from a comp. Now on her phone each E-mail has its own listing, so there are 3 entries for the same person with a different E-mail address in each listing

Re: synced with Hotmail, contacts now deleted.
 

She can have both, but she will have to rebuild all her contact info anyways.

As far as grayed out sync option, see if clearing password, and relogging in helps. I think the first time you log on to the windows live will give you the option to sync options for contacts.

Re: synced with Hotmail, contacts now deleted.
 

you can use hotmail without live.
setup for normal email, but screw up the address. then it will ask you to manually enter info. this is it:
Hotmail Settings:
Incoming Server (POP3 Server): pop3.live.com
Incoming Server POP Port: 995
Incoming Server POP SSL Encryption: Yes (On or Required)

Outgoing Server (SMTP Server): smtp.live.com
Outgoing Server SMTP Port: 25
Outgoing Server Authentication: Yes (On – Use POP username and password or Hotmail credentials)
Outgoing Server TLS or SSL Secure Encrypted Connection: Yes (On or Required)

just name it Hotmail and all is good. I don't use windows live and this works for me.

Re: synced with Hotmail, contacts now deleted.
 

well bummer, that means I will be rebuilding her contacts :-/ is there anway to export to hotmail from the phone or save a csv file and import into hotmail?

Re: synced with Hotmail, contacts now deleted.
 

You can rebuild via PC's outlook, then export in CSV format. CSV format will work for hotmail and most email accounts.

Re: synced with Hotmail, contacts now deleted.
 

When I connect the phone to active sync it "Synchronized" but when I open up outlook 2007 none of the contacts from the phone are in outlook? any suggestions?

I synced the device up using Active Sync. however, the contacts are not showing in Outlook. Here is a screen shot of active sync & Outlook. I need to know where the contacts are.

Thanks

Re: synced with Hotmail, contacts now deleted.
 

I have vista and the sync option screen look different than your pic.

Only suggestion I can give is to goto your pc's mobile device settings, and change what to sync, then see if it makes any difference.

GL.

Re: synced with Hotmail, contacts now deleted.
 

On the screen print of outlook, on the left side top of the screen, you see the contacts & contacts in <your hotmail ID>
You can copy/paste from you outook contact list to your hotmail contact list - that "should" do it.
Hope that helps!

Re: synced with Hotmail, contacts now deleted.
 

Thats exactly what I am trying to do, but as you can see from that screen shot Active Sync is saying everything is synchronized and then you look in Outlook and no contacts are under the Outlook contacts or the Hotmail contacts.

Re: synced with Hotmail, contacts now deleted.
 

In the screen print, it shows the contents of your outlook's address book (and that is empty).
Can you try to go into the hotmail account (maybe using outlook itself) and see the contacts in the hotmail account? I'd expect that you should be able to see all the contacts there. If you do see them there, copy/paste the into your outlook's addressbook (that is currently empty)

Example: take a look at the attached screenprint - when I click on my hotmail ID, it shows the hotmail contacts on the right side - do you see your contacts if you do this? If so, you can copy/paste (not cut/paste - just as a precaution) them into your regular outlook address book, delete your hotmail acct association from your phone, sync your phone to your PC, and then, set up hotmail acct on your phone again (Just remember to not check the 'sync contacts' option this time)