TP2 Not recognized by PCs
 

Until today my TP2 was recognized and synced with both my work and home computers.

However, this evening when I went to sync with my work PC, activesync did not lauch. At first I thought it was a PC problem and I tried the tips I found in the forum. Then I tried my home PC and the same result.

I tried connecting the phone as a external drive but that did not work on either PC. Also tried different USB cords, different USB ports, still no luck.

Even uninstalling and reinstalling activesync was unsuccessful. Deleting the connection setting did not work either.

Final straw, I did a hard reset and had no luck. When connected to the PC, the phone is not recognized. Under the phone's activesync program, I get the generic message about creating a connection but the "SYNC" option is greyed out. I am not sure if this is normal.

Now the phone and both PCs are in a state where no activesync connections exist. Connecting the phone via USB to the PC only charges it.

Anyone have any suggestions/ideas/experience/etc as to what the problem may be?

XP SP3
Activesync 4.5
Always Stock ROM (never been flashed)

Thanks!

Re: TP2 Not recognized by PCs
 

i have the same problem..i was on a custom rom flashed back to stock no luck...never got it fixed goodluck,im seeing more and more tp2s with usb connection problems..

Re: TP2 Not recognized by PCs
 

Sounds like a hardware problem on the phone. If you're under warranty, take it into your carrier. I'm guessing it's a bad motherboard and they'll just give you a new or refurbed device in place your phone.

Good luck.

Re: TP2 Not recognized by PCs
 

Go into your device manager and delete your device. It will then re-install itself. I had the same problem tonight.

Re: TP2 Not recognized by PCs
 

not seeing anything in the device manager. what did you delete?

Re: TP2 Not recognized by PCs
 

hmm..does the pc recognize it?? like if you attach it does a drive installer pops up saying new device?..anyways

go to settings>all settings>connections>usb to pc then youll see some check boxes then the second one says underneath ENABLE FASTER DATA SYNCHRONIZATION (clear this check box if activesynce does not recognize the device) if its checked then uncheck it or if its not checked then check it...that should fix it!

to delete your device go to active synce window under FILE go to delte mobile device disconnect your phone and reconnect it..and go under connection settings on active synce mess with the it...update issue!

Re: TP2 Not recognized by PCs
 

nope, no new device is found when connected to the PC.

checked or unchecked still not working

deleted the mobile device in activesync and reconnected and wont connect eventhough USB is available.

even though it charges via usb, the phone and pc are not communicating in any sense.

whatever is supposed to happen during a usb connection so that the pc knows the phone is present, is not happening. :(

Re: TP2 Not recognized by PCs
 

so only thing its doing is charging??...theres effect to your pc? no windows pop up or little icon on the right lower task bar?

Re: TP2 Not recognized by PCs
 

yep just charging. no new device found when connected. no pop up on task bar in right corner, no device in device manager (even 'scan for new hardware' returns nothing.

Re: TP2 Not recognized by PCs
 

hmm so no reading...well only thing i can think of is your usb cable

but hey to narrow it down...do you have something else that you can connect to your pc maybe like mp3 or ipod or something that has a usb connection to see if it'll read that

Re: TP2 Not recognized by PCs
 

what is the manufact date on your phone...

i have not had this issue ... and i am crossing my fingers that i don't...

Re: TP2 Not recognized by PCs
 

have you tryd to connect it to another pc to see if itll read
you did say it worked before right on the same pc's your using rightnow..the reason i said about the check box becuase when you connect your device to 2 different pc's itll read different mobile device 1 or 2..and mines got switched up like that..i really doubt its your phone

Re: TP2 Not recognized by PCs
 

LOL!!!...hey reyrey are you trying to see if someone has the same day as you or something?

Re: TP2 Not recognized by PCs
 

Affirmative!!

Re: TP2 Not recognized by PCs
 

eveything else works when connected to PCs. tried different cables as well.

manufacture date 8/17/2009

gonna try and take it to sprint store/repair today to see what happens there. i have tried 2 different pcs with the same result.

Re: TP2 Not recognized by PCs
 

i have had to replace my phone for this reaso..... Free of course as thats a defect.... get her replaced buddy..

Re: TP2 Not recognized by PCs
 

good to know...

talked to Sprint tech support last night and they said it would cost me $100 to replace it and they wouldnt open an e-ticket.

called back and talk to another tech support rep and got her to open a ticket so that i can go to the store and try to get it replaced.

hopefully they replace it on the spot.

Re: TP2 Not recognized by PCs
 

Im honest with em, I tell em straight off the bat, I know way more about this phone than you will ever know, ive done everything to fix it from hard resets to different charger and pcs...... I will not pay 100 for a defect, the phone is scratchless and never been dropped... its a phone defect not a issue from me....... So i said Warrantee baby... and i was well over 30 days...

no fee and its 1 month later

Re: TP2 Not recognized by PCs
 

sprint repair ordered another for me, refurb most likely, should have it monday.

Re: TP2 Not recognized by PCs
 

Dumb suggestion, but I never saw it thrown out. Did you try rebooting your computer to fix the issue? I had a similar problem. My PC would not connect to my phone via activesync or charge while powered on when I connected it via USB to my computer. HOWEVER, I could turn off my phone to get it to charge via USB and I could get it to work as an external drive (if I remember correct).

I also saw that you have Sprint sending tou a new pone so this is probably moot at this point.

Re: TP2 Not recognized by PCs
 

yeah i tried the reboot or both pc and phone...nothing worked.

cant wait to get a refurbished phone..lol

Re: TP2 Not recognized by PCs
 

did you try a hard reset... did you try changing the USB cable to make sure your USB cable isn't jacked up.... did you try making sure the cord on the other end wasn't loose??

Re: TP2 Not recognized by PCs
 

In the phone go to settings, connections, usb to pc and uncheck Enable faster data sync.

Would almost guarantee this fixes the issue.

Re: TP2 Not recognized by PCs
 

im pretty sure hes tried that... page 1

Re: TP2 Not recognized by PCs
 

Not from what I read. He says the sync button was grayed out and that he tried connecting as a flash drive, which wont work for active sync anyways.

Re: TP2 Not recognized by PCs
 

What you should do is first of all uninstall active sync completely off your computer after restart the pc and reinstall the computer after the installation you again restart the pc for the pc to recognize the changes and after all of that SOFT RESET YOUR TOUCH PRO 2 AND WHEN IT BOOTS UP go to your touch pro 2 and navigate to SETTINGS>CONNECTIONS>USB TO PC> uncheck where it says"ENABLE FASTER DATA SYNCRONIZATION" AFTER DOING SO OPEN ACTIVE SYNC ON YOUR PC AND THEN TRY CONECTING IT (MAKE SURE DONT CONNECT AND WAIT FOR IT TO OPEN ACTIVE SYNC, YOU HAVE TO OPEN ACTIVE SYNC FIRST AND THEN CONNECT IT)

HOPE IT HELPS

Re: TP2 Not recognized by PCs
 

thanks for the advice guys..i have tried it all (reinstall, reboot, hard/soft reset, different cables, different usb ports, check/uncheck enable faster data, etc.), numerous times on different PCs. still no luck.

"SYNC" button is greyed out after hard reset when ActiveSync is launched on the phone. The screen gives the default message on how to synchronize with desktop computer or Exchange server. Only the "Menu" button is active.


even sprint repair had no luck. hopefully the refurbed tp2 i get doesn't have the same problem.

:)

Re: TP2 Not recognized by PCs
 

then i am guessing it might have something to do with the drivers in ur pc and the device is not letting ur pc to install the needed drivers but hope ur new phone doesnt give u problem....gud luck

Re: TP2 Not recognized by PCs
 

dont think its the drivers on the pc. i dont think two different PCs (work and home) and Sprint Store PC would have the same problem of bad drivers.

i was able to use bluetooth to activesync with my work PC. so I know its not the ActiveSync software on the computer or the phone.

:D

Re: TP2 Not recognized by PCs
 

then its prob deff the phone it self then its not alowing ur active sync to read that the phone has been connected

Re: TP2 Not recognized by PCs
 

got a new phone today, not a refurb. had the tech try and sync. at first pc didnt recognize the phone. came up as generic serial. he deleted and reinstalled activesync and it worked just fine.

i am synced with my work pc right now with a fresh install of activesync and its working just fine.

:-)

Re: TP2 Not recognized by PCs
 

i had an issue where mine wouldnt sync with my computer at all. but i followed changed some settings and its working now but i keep getting this same error about certain contacts saying there was a sync error no matter how many times i try resync'ing

Re: TP2 Not recognized by PCs
 

Ok, I fought this thing yesterday and this may sound strange but it fixed it. I was syncing my Outlook notes and for some strange reason it would never complete the syncing. Then it PC wasn't even recognizing the phone. I unistalled Windows Mobile Device and did a wipe on the phone changed the USB cable to use a different connection on my PC (used the front USB) and then it recognized my phone. BUT I didn't choose to sync my notes and I have not had a problem since. Like I said it was strange but I am not complaining I will just export my notes to Excel and have them sync that way.

Re: TP2 Not recognized by PCs
 

Late to the thread, but my USCC TP2 is now failing to sync through ActiveSync, Tried with 2 computers. I uninstalled, reinstalled, deleted relationships, tried different ports and different cables. Checked and unchedked boxes, soft-rebooted and PC rebooted. Nothing worked for either computer.

I guess it's time to see if USCC will fix it....

Re: TP2 Not recognized by PCs
 

The key here is OP said it's not connecting at all ... without the device, uninstalling/configuring Activesync isn't going to matter.

For the record I had this exact same thing happen on two different TP2's ...
... One just stopped connecting after over a year of use, I guess the USB port eventually deteriorates
... Other was brand new phone that never connected to a PC before, I guess there were some bad batches out

Had TEP on both, both replaced @ Sprint store without any problems.