My sprint mogul was working fine this morning then... it freaked out.
 

Earlier today, my mogul was working fine. But then it started getting sluggish, so I decided to soft reset it. Then the freak out begins.

This is my process of turning on the phone.

- Press power button
- Get to green windows mobile screen and hangs for a 5-10 minutes. (If I don't have the charger in, the screen turns off and turns on later when the phone gets stuck on the green boot up screen.)
- I managed to disable all my today plugins but when I try to get to SK Tools to try to fix the phone, i can't even make it past the start menu. It freaks out and the delay time is looong.
- The phone then craps itself and turns off the screen, but not letting me turn it back on. Forcing me to soft reset or take out the battery.

Oh yeah, and I can't even use the 'phone'. The radio turns its self off and I can't turn it on!!!!!!!!
I HATE MY MOGUL!!! It sucks!!!!!! What can I do?!?!??!
http://forum.xda-developers.com/imag...c/progress.gif http://forum.xda-developers.com/imag...ttons/edit.gif

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Hard reset, restore backup

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Oops, forgot to mention. I'm trying to avoid a hard reset.

Re: My sprint mogul was working fine this morning then... it freaked out.
 

well...if your trying to not have to hard reset, you could put the phone on the train track and wait for something cool to happen....

Re: My sprint mogul was working fine this morning then... it freaked out.
 

lol.. Okay.. Try soft resetting when it hangs like that.. If you can't do that, really just bite the bullet and do a Hard Reset if possible.. Your problems will then be solved..

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Ok, it looks like a hard reset is my option.

I'm going to try what several other members have done. They called up Asurion and filed a claim and they got a brand new diamond. Wooo hooo

I hope they don't offer me a mogul, I want a diamond...

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Just don't lie about your problems or that's considered fraud :)

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Lol, here are my problems. I'm only going to mention the physical ones. If I mention software problems, they might just tell me to "hard reset" and live life.

Anyways, heres my problems:

Lots and lots of scratches.
When I slide open the keyboard sometimes, it resets the phone.
Some keys on the keyboard are unresponsive the first few clicks.
The left D-PAD buttons doesn't work...
My messaging and Comm Manager buttons are broken in. They work but i don't have any feedback.

Are those enough problems for a new Diamond??? The mogul SUCKS!!!
How exactly do I lure them into offering me a diamond???

Thanks

Re: My sprint mogul was working fine this morning then... it freaked out.
 

I bet those scratches were caused by end-user..
You need to relearn how to slide open keyboard..
Try a hard reset, worked for me...
You must have broke the buttons...
That I think qualifies you for a replacement Mogul...

Above is based on what I think a Sprint Rep will see when you tell them

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Raplacement mogul? Man....

Re: My sprint mogul was working fine this morning then... it freaked out.
 

I wish you luck though.. Just don't go too shady

Re: My sprint mogul was working fine this morning then... it freaked out.
 

What do you mean shady? Suspicious?

I'm having serious doubts about doing this now.

I don't wanna waste my parents money.
I can live with the physical damages even though it SUCKS!
I can hard reset... but I hate restoring everything.
And now your making it seem hard to get the diamond while all the other members make it look easy.....

hmm....

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Oh yeah, and I can't even use the 'phone'. The radio turns its self off and I can't turn it on!!!!!!!!

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Of course this is assuming you have the insurance. If not then you may be SOL.

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Of course I have insurance. LOL

I have the more expensive one, $7 a month I believe. I think its called TEP?

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Yes, the $7 dollar a month insurance is called TEP... Check this out for a better explanation of the differences in the insurance programs...

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Back from the sprint store, I told them about my problems with my phone. They said that there is mold and corrosion inside the phone because it got wet a while back. loool

I have TEP and I'm going to call Asurion later today. If they offer me another mogul, screw them, but if they offer diamond, I'm all for it.

Re: My sprint mogul was working fine this morning then... it freaked out.
 

mold and corrosion? That's a first for me

Re: My sprint mogul was working fine this morning then... it freaked out.
 

LOL! I'm not going to mention any other problems. I'm only going to tell them the story of the trip to the sprint store and what they told me.

Do you think thats enough for a Diamond?

Re: My sprint mogul was working fine this morning then... it freaked out.
 

I hope.. But probably not.. Self-inflicted damage does little to woo a Sprint Service Rep..

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Remind me to never listen to you again.....

Guess why? I just got off the phone with Asurion. A HTC DIAMOND will be at my doorsteps in 1-2 business days!!!!!!!!!!!!!!!!!!!!!!!

Phone Call:

Ring Ring

Press this button to do this, blah blah blah

On hold for less than a minute.

Asurion: Welcome to the goodburger, home of the goodburger, may I take your order.

Me: Yeah..... (I tell my story)

Asurion: We have to order the phone so we are offering some other devices instead so you don't have to wait.

Me: What are the choices

Asurion: Blah blah blah, TOUCH DIAMOND, blah blah blah

Me: I'll take the diamond, seems like a popular phone.

Asurion: 50 bucks please. You may add it to your credit card or sprint account.

Me: Sprint account

Asurion: Ok, I just made the order. You can choose free express shipping (1-2 business days) or $20 to have it here by Saturday.

Me: Free express

Asurion: You will get your phone, send the mogul back within 10 days.

Me: Thanks

Asurion: Bye



He also said that instead of just sending a phone and charger. They are sending the full box with accessories and goodies.

w00t!!!!!!!!!!!

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Well.. I am happy I am wrong then!

Congrats!

Re: My sprint mogul was working fine this morning then... it freaked out.
 

Thanks!

Re: My sprint mogul was working fine this morning then... it freaked out.
 

You will love that Diamond too!