My 6800 will not get a data connection!

[ashgfu]

Well, I spent 30 minutes with tech support, who I finally got to, only to reach the conclusion that my phone can't get a data connection. If anyone wants an un-branded HTC PPC6800 that can't get data, but they think they can fix, I'll sell it for $130 OBO.

[yearn]

why not?

[xero]

I hate to say it, but I think there is something going on here that he's missing. Ashgfu, can you PM me a pic of your Device Information screen? I'll troubleshoot it on my end, and see if it's a setting issue, or something else. I'll do what I can, and it's usually more than TS can do, considering that I have no qualms about discussing unstock ROMs.


EDIT: Wait...what ROM and radio versions are you using, and is your WiFi turned on? Second one is a "duh" type question, but I just want to narrow things down.

[shuggreene]

Hi,
I had this same problem when i changed from the Treo 700 to a mogul. The data plan t bhat they have you on is the wrong kind. It will not work on a smart phone. u will have to call customer solutions and let them know to switch it

[yearn]

Ashgfu, did you ever get your problem fixed?

[MrObvious]

Can you get into #ppcgeeks on Freenode?

[MoonLightDrive]

You are going to have to go into your ESPT settings and probably change some things. I just had this problem...maybe not even an hour ago and it was a long process but i got it fixed.

You have to dial ##778 on your phone and press send. When it has the 3 selections, you must hit "Edit". Now you have an unlock code you must enter. Normally it is 000000 for an Alltel phone (but my phone was unlocked for either Sprint or Alltel so i had a special one...got it off ebay.. ). If you can get in, you have to change your settings (i believe your M.IP stuff). I can elaborate a little more later but i have to leave for a meeting, srry. Ill be back on later today.

[heinekenr2d2]

it is conected just ignore and put im the address again and it will pop up