Re: Incorrect ESN?
 

See I totally disagree. I like making scenes in stores for something when I have a real reason to get upset. I usually get what I want cuz I try to stay calm and not swear. I possibly might through phone across room too. lol


But on the whole mogul listed as touch. What possibly could have happened was the person who returned that mogul last received a touch as a replacement and sprint really had their heads in their asses on it.

Re: Incorrect ESN?
 

So I went into a corporate Sprint store today.. I first called Sprint Tech Support October 25th, and they said they created a trouble ticket, and it would be 3-5 business days before it got resolved..

So yesterday, November 7th, I go into a a Sprint Repair Shop, seeing if they could do a simple switch. They call Tech Support and they create another ticket.. While on the line, they notice that the call from October 25th, almost 2 weeks to the day, never had a ticket issued. To finally solve it, I just decided a corporate store would be the answer. I am in there, talking to this young lady about the issue. She looks up the account info... The ticket that was created yesterday was canceled because the person who looked at it couldn't find any info.. (Love Sprint Customer Service!)
So after about an hour, she tells me that another ticket was created, but that it would be taken care of. She then tells me that it was a mistake on the insurance company's side since the serial number of my Mogul matches for a Touch. I had this phone since July 8th. So the wait continues....

Re: Incorrect ESN?
 

Wow... So Sprint can't solve my issue.. It's on Asurion to fix it... So aggravating...

Re: Incorrect ESN?
 

Went to the Corporate Sprint store (again) today... After 2 hours, got the manager to give me a new Mogul to replace the bad Mogul I originally got from Asurion.. It seems that it was Asurion's problem from the get go...

This thread can be closed or deleted now Admin... Problem was resolved.