Tried turning in mogul

mbritt80 · #1 (**permalink**) 09-26-2008, 09:59 PM

Having issues with my mogul being overly glitchy, tried to trade it and the guy working there said that any 3rd party software would cause that. I told him that it is paid for software off of very reputable sites. He said that there wasn't anything he could really do. Any ideas????

**athlet1c** · #2 (**permalink**) 09-26-2008, 10:05 PM

Did you try to return the unit into a sprint store ? Is it under the manufactures warranty as well ?

banzaiwolfe · #3 (**permalink**) 09-26-2008, 10:10 PM

Quote:

Originally Posted by mbritt80

Having issues with my mogul being overly glitchy, tried to trade it and the guy working there said that any 3rd party software would cause that. I told him that it is paid for software off of very reputable sites. He said that there wasn't anything he could really do. Any ideas????

It's a pain to do every time you have to take your phone in, but if you're taking your phone in for service it's a good idea to be on an official ROM, as well as hard resetting your phone before you go. Sprint has a history of passing the blame off if you have anything custom on your phone. That isn't to say all Sprint stores will do this, but it does happen.

The Doctor · #4 (**permalink**) 09-26-2008, 10:14 PM

In addition to what Banzaiwolfe said, if you do have any third party software on your device, mention you bought the software from Sprint. (they sell a lot of apps that will crash the phone and cause problems if you run more than one program)

mbritt80 · #5 (**permalink**) 09-27-2008, 12:07 AM

I have back on the official rom and fully oem other than a few third party apps, nothing major. Other than the smms pic mail all I have extra is a couple SPB software.

**hibby50** · #6 (**permalink**) 09-27-2008, 12:10 AM

well hard reset it then

**1999TL** · #7 (**permalink**) 09-27-2008, 01:47 AM

if you have smms, I'd probably say hard reset would be a safer bet.

**schettj** · #8 (**permalink**) 09-27-2008, 08:54 AM

Agree with all of the above
* hard reset
* the sprint guy is correct, the mogul is perfect with the stock rom and *no* apps
* "overly glitchy" isn't really much of a problem description. Can you be more specific?

My mogul on the stock sprint 6.1 rom is very stable. It even has several 3rd party apps installed.

**MrObvious** · #9 (**permalink**) 09-27-2008, 02:18 PM

Actually if you flash a custom ROM technically it voids the warranty but you can hard reset and flash a stock ROM and they never know the difference. It's not really unethical IMO because we desire something faster and read up on it before we actually do it.

**Darkjedi** · #10 (**permalink**) 09-27-2008, 02:58 PM

yea, sprint usually won't deal with the phone unless it has hardware issues. if you can prove that your hardware is faulty, you can probably get a replacement. software glitches can usually be fixed by a hard reset, which is what the sprint tech will probably do to your phone anyway if you bother him enough.