How to erase all data / user information
 

I just sold my 6800 and need to erase all of the data / user information on it. Can someone please tell me how I go about doing that?

Thanks!

Re: How to erase all data / user information
 

Hard reset.....simultaneously hold down both soft keys(the keys at the bottom of phone with the dots on them) and the soft reset button.....a white screen with blue text will come up....just follow the on-screen prompts....

Re: How to erase all data / user information
 

One question. After a hard reset, I am still able to see my Cell number and account information on the phone. Is that due to the ESN being registered with my account. If the ESN is removed from the account, does that information go away after a hard reset ?

Re: How to erase all data / user information
 

You cannot delete or remove the data in EPST so yes you will still see the phone number, this info is hardcoded into the device through its programming. When the new user has the device programmed it will overwrite your info with thiers.

Re: How to erase all data / user information
 

yep, yep, yep......:mrgreen:

Re: How to erase all data / user information
 

ok i have a wierd question.. my right soft key is broke, when i try to press it nothing happens, i need to hard reset my phone, but since that key is broke it just soft resets. :( does anyone know how to hard reset without having to do the key press.. ie is there a specific program that controls that, or anything else, that might work?

thanks in advance

Re: How to erase all data / user information
 

Yeah man, go to Settings/Clear Storage. Hit that and follow the prompt. Later

Re: How to erase all data / user information
 

oh thanks :)

Re: How to erase all data / user information
 

Why couldn't the OP go into EPST and overwrite the data, such as MSID, MDN and NAI, with all zeroes or some other non-identifying data?

Re: How to erase all data / user information
 

You likely could but here is what you have to understand. That is hard coded info and carrier specific. If the OP did that and then gave it to you and you tried to do OTA programming or even activation and it didnt work (because nothing points to the carrier) then you would be upset. Most people dont know about EPST or even how to access it. Even if someone did, the only thing they are going to get is your number. Nothing else can be identified back to you.

Re: How to erase all data / user information
 

MDN and MSID are not hard coded as they are changed often during ROM flash and need to be corrected, and a carrier activation should update them. Neither MDN nor MSID points the activation to the carrier; in most phones it is the cell phone number, which could not be entered prior to initial activation as it would be unknown, so activation has to work starting with spaces or zeros in those fields. Also, they cannot be intrinsically carrier specific as I ported my number from Verizon to Sprint and my MDN is that number. In my phone, the NAI has my name in it because my Vision email address is my name.

Bottom line, those fields can be cleared of identifying data and it will not prevent the phone from being activated by the new user.

Re: How to erase all data / user information
 

So what would happen right now if you went in YOUR phone and zero-ed everything out?

If nothing is carrier directional or specific you should still be able to function quite well. By hard coded I am saying it cannot be changed with a flash, not that it cannot be edited at all. Where do the carrier customizations come from (directed to) if it is all zero-ed out? I agree that it cannot be the phone number that is carrier specific because they were forced to be able to port numbers. The ROM is no more than an OS that can be fully edited and modified. So what in the EPST is carrier specific and directs its attention to the carrier in the event of a hard reset and carrier customizations?

Re: How to erase all data / user information
 

Would it be possible to slide out the keyboard and use the two soft keys on the keyboard itself?

Re: How to erase all data / user information
 

Never tried it but anything is possible....

Re: How to erase all data / user information
 

I do not know what is set by carrier customizations, or otherwise, that tells the phone that it is a Sprint, Verizon, or whatever carrier device; but in the past, when my MSID and MDN were modified to invalid data during ROM flashing, the phone still knew what carrier it was supposed to access. I did not suggest clearing every entry in the EPST; just MDN, MSID, and NAI. Maybe someone with more knowledge than I have could enlighten us; but for now, for the OP's purposes, the data that identifies him or her individually can be scrambled without destroying the next owner's ability to use the phone.

Re: How to erase all data / user information
 

It didn't work here.

Re: How to erase all data / user information
 

Do an RTN reset. ##RTN# It wipes everything out. You have to know your MSL, or MSID, don't remember which to get the phone working again.:mrgreen:

Re: How to erase all data / user information
 

THX bakntyme

Anyone wanna try the RTN and post before and after info?

Re: How to erase all data / user information
 

##RTN# then Menu>Reset

Gives Warning: ALL data will be lost, Continue?

Sets MDN and MSID (as well as all numbers dependent upon MSID) to 000-000-1336, set NAI to spaces

Did not reset Life Counters and Timers

NAM Name is still SPCS

Still says "Sprint" at top of phone dialer screen

Attempts to dial out reach a "Your phone is not authorized to make calls" recording

Looks like this does remove all identifying data. Gonna go fix my phone now.

edit: re-entered MDN and MSID, all MSID-dependent fields immediately updated; IOTA fixed NAI. As soon as phone rebooted from the EPST edit, dialing out worked normally. Now to reload my Sprite Backup.

edit 2: I found this in my notes from a year ago; at my advanced age, I guess I need a note to remind me to check my notes! (786 is RTN)

Re: How to erase all data / user information
 

Lol....thx