headset problem
 

i have a problem with the oem headset that came with the mogul. i had this phone since march and never used the headset before. and when i tried to use it today it doesn't work with music but works for calls. can i call them up or go to a store and get it replaced? or do i have to suck it up and buy a new one. much appreciated

Re: headset problem
 

They dont even sell the headset seperately
The Sprint store is actually very helpful
The Vzw version, which i have, doesnt come with a headset at all
Being that i use my phone often for music i just went to the SS and ask how/where can i purchase replacements for the Touch (being that was the new phone)
The sales person just went in back and came back with a new pair sealed in the bag & gave em to me for free
I ended up ruining those so i went back today actually(to a different rep)and told them this is the 2nd time ive had an issue with the headset
The woman took them in back and came back but this time around they gave me 2 headsets
Again both brand new and sealed in their bags
She told me since its not a product they sell whenever they have extras for any reason theyll just give them away if a customer needs em

Re: headset problem
 

Here is one you can get from RadioShack. Tell the friendly salesperson you want to do an RSU order. Then ask if they are willing to give you one today and have the one you ordered shipped to the store to replace it. Here is the order info:

RSU Order
12462883 - HEADSET STEREO HTC TOUCH $19.99 In Stock

Re: headset problem
 

is it the same one as oem or better? what exactly is RSU? i don't want to be bombarded with questions by them especially if i'm the one asking for it. just want all the info before i attempt this. will do this tomorrow if possible

Re: headset problem
 

RSU = RadioShackUnlimited - How we order parts for things we sell.
Have the salesperson do a RSU lookup, in the bottom (of 3) text entry boxes, enter "6900" then press search. This will bring up a list of parts for the Touch. To the right of the headset, have them click "picture" and you can see a good pic of the headset. It looks OEM to me. Any problems they can call me at my store 700-401-8403 and I can walk them through it. 9-8pm CST

Re: headset problem
 

this may be a stupid question but i have the mogul and i'm pretty sure it's the same but what if they ask me why they are looking up touch stuff lol. sometimes people here are that dumb ](*,)

Re: headset problem
 

Just tell them that grumpy guy in wichita said...and then play this on your mogul....

Re: headset problem
 

haha :mrgreen:

Re: headset problem
 

i called local rs and they said i would have to pay so nvm but thanks anyways.