Official Sprint ROM 3.35.651.2? Not according to the tech at the local repair center - Page 2

deathdreams · #11 (**permalink**) 03-10-2008, 07:37 PM

Quote:

Originally Posted by afx

This is what irkes me about some people on this board.

Just because your a sprint tech or rep does not mean your a Sprint Mogul rep. You dont have to know the latest about the phones, especially a leaked rom or a down to the minute firmware release.

Now I bet all you would have had to do is show them the sprint page or even engadget showing the update, but I bet you shot your mouth off to look smart and thats what got you in your predicament, it turned into a pissing contest on both your sides instead of getting your phone fixed.

tottally agree
WTF is wrong with you guys for one did you set up your sero plan at the store? I highly doubt it, they aren't even suppose to talk to you about it at my local store because they officially aren't suppose to touch those accounts. The Rom came out a few hours ago and you want them to know about it wow you must expect everyone to be like you and have no life and just be clicking the refresh button over and over again. And asking for credit for something like this I bet you would are the type that sue for spill hot coffee on yourself.

Anyone that has done customer service knows thats its not the easiest job (dealing with angry people all day) and then you have people that want you to know everything about everything.....

pierocksmysocks · #12 (**permalink**) 03-10-2008, 07:38 PM

Err... Honestly I hear this a lot that some of the reps and techs don't know their heads from their arses. This is true, a few of'em don't. But hey not all reps and techs are boneheads. I make sure that every rep in my market (and even the third party retailers) are well aware of updates and what not. In fact I even ask them to inform the customers that there's an update (we provide handouts with links and instructions if needed) so that folks get the best experience with their devices.

I'm glad you didn't completely go off on the guy though. Kudos to you

Do you by chance know the store number?

Flash_C4 · #13 (**permalink**) 03-10-2008, 08:18 PM

1. The manager knew about the ROM but the tech did not and because the tech didn't know about it the ROM must not have been legit. He said he knows EVERYTHING and is up to date on all of the models he services.

2. If you have a question about a customers phone the first thing you don't do is make accusations. I'm a Sr. Systems Admin for an automation and robotics company and even though I try to stay on top of things I don't always know everything about a situation so I know it's good to take a minute to investigate something before I shoot off my mouth. The first thing the tech could have done was a) contact someone at Sprit corporate (yeah I'm giggling too as I typed that) or b) ask his manager who knew all about the ROM. Right there the problem would have never happened and he might of actually learned something about a product he supported. All he could do was come out from the back room and shoot off his mouth and accuse me of running a bootleg ROM called Telenav.

My gripe isn't that they didn't know about it but about how they handled things. You get more bees with honey but if you want flies bring out the crap bucket. I honestly think that customer service as a whole is completely in the crapper no matter if you are at McDonalds or a Sprint Store. It's one thing if someone isn't that courteous at McDonalds because it's just lunch but when it's something that you've paid $100's for up front and then pay over $100 a month for (granted I don't, my company does. I just have to be the one who deals with the crappy service) service I don't think it's too much to ask for a little bit of satisfaction with customer service and performance. Maybe my 40 something self is just asking for too much. The funniest thing about it all though was as we were walking out of the store my co worker said, "He's so not zero day!" I don't know what the store number but it is on Sawmill Rd in Columbus, Ohio.

weav4444 · #14 (**permalink**) 03-10-2008, 08:20 PM

Quote:

Originally Posted by deathdreams

tottally agree
WTF is wrong with you guys for one did you set up your sero plan at the store? I highly doubt it, they aren't even suppose to talk to you about it at my local store because they officially aren't suppose to touch those accounts. The Rom came out a few hours ago and you want them to know about it wow you must expect everyone to be like you and have no life and just be clicking the refresh button over and over again. And asking for credit for something like this I bet you would are the type that sue for spill hot coffee on yourself.

Anyone that has done customer service knows thats its not the easiest job (dealing with angry people all day) and then you have people that want you to know everything about everything.....

Shut up. A tech at a sprint store should know when an update is coming out. Especially one that has been anticipated for around 5 months now.

**Pibe38** · #15 (**permalink**) 03-10-2008, 08:25 PM

Alright everyone calm down... let's stop the name calling and agresiveness, we don't want the thread to go to waste.

While I agree that not all techs know everything, that does not give the tech to call the customer a liar, or accuse them of having a bootleg ROM without knowing what they are talking about.

As someone posted above, if they were not sure they should have called their manager, corporate, or visit HTC's site.

fuuup · #16 (**permalink**) 03-10-2008, 08:52 PM

Quote:

Originally Posted by afx

This is what irkes me about some people on this board.

I hear ya. Sometimes I get so irked I plotz myself!

**[sammich]** · #17 (**permalink**) 03-10-2008, 10:36 PM

Quote:

Originally Posted by deathdreams

The Rom came out a few hours ago and you want them to know about it wow you must expect everyone to be like you and have no life and just be clicking the refresh button over and over again.

I'm sorry, but you seriously have no right to tell ANYONE that they have no life.

And I do agree with Pibe. These reps aren't exactly the most knowledgeable on all the devices (there are always exceptions)

He should not have accused you without checking first.

jeryzkid22 · #18 (**permalink**) 03-10-2008, 11:22 PM

Quote:

Originally Posted by afx

This is what irkes me about some people on this board.

Just because your a sprint tech or rep does not mean your a Sprint Mogul rep. You dont have to know the latest about the phones, especially a leaked rom or a down to the minute firmware release.

Now I bet all you would have had to do is show them the sprint page or even engadget showing the update, but I bet you shot your mouth off to look smart and thats what got you in your predicament, it turned into a pissing contest on both your sides instead of getting your phone fixed.

Well put man, I work at a corporate store in NJ and I wish some of these people would come into my store that are complaining about reps/techs not knowing their info. The employees at my store are all on the same page and there are some people that know about certain phones more than others. How long exactly has the official release been out for the new rom? Better yet how many of the moguls in the stores right now have the rom right out of the box?

Courtesy credits are used as a sales tool, not because a customer is an ***. If you want to beg for credits on your accounts call up customer care and get a person reading a script in broken english to give you compensation for phone features or plans not offered in the stores. If you're not happy with sprint you could always go to t-mobile and get yourself a side kick.

Raging Idiot · #19 (**permalink**) 03-10-2008, 11:49 PM

It's alright. There's a little bit of raging idiot in all of us. You have just learned your lesson to not expect a sprint store monkey to know anything other than how to sling poo.
I'm sure there is 1 or 2 decent ones out there...just don't intend on evaluating them via getting phone serviced.

I keep my request as simple as possible now, and I damn sure would have had the new rom download link handy...or googled it real fast.
Also, I've went through 10 ppc's in 3 years (super over active lifestyle) but never had any problems getting them replaced. Only had to pay 50 bucks one time (because I had lost phone) and they sent me two... one of which I eventually sold. Funny how I hear people talking about software voiding the waranty yet my cracked up screens never caused a problem..hmm
It's good to have the insurance.

And the morale of the story,
don't argue with a raging idiot because he will drag you down to his level and beat you with experience.

Flash_C4 · #20 (**permalink**) 03-11-2008, 10:48 AM

Quote:

Originally Posted by jeryzkid22

If you're not happy with sprint you could always go to t-mobile and get yourself a side kick.

Funny you should make a T-Mobile comment because some of the latest rumors floating around could involve an acquisition of Sprint by T-Mobile. Sprint is not in good shape right now financially and they didn't get in the mess by making good business decisions and having good customer support.

Three of us went in to have phones on our corporate account checked out and got crappy treatment. We went in with a professional attitude and was met with bush league customer support. Nothing more to the story than that. Have we asked for anything free? For something we don't deserve? If wanting decent service and customer support isn't a reasonable expectation then I guess I'm very guilty.