My Computers can't detect my Mogul
 

Ok, I may be stupid, but for some reason my Compy won't recognize my phone. I have tried plugging it in to both of my XP computers and they don't make the sound that it recognizes my phone (These are computers that have recognized it before.) the power light on the phone goes on so I know the USB cable isn't bad, but it isn't connecting. Am I doing something simple wrong?

IT detects my wife's Mogul no problem, but mine it does nothing

What's different between your two phones?

Same cable being used in both cases?

Yes, same cables. Both phones have same rom (2.17) both have about the same programs. Already tried rebooting both compy and PPC, to no avail

I just reinstalled active sync, and my phone still refuses to connect to my pc. this is really frustrating

doesnt really sound like a problem for the upgrade forum, but in any case..go to settings, connections, usb-to-pc and make sure the advanced functionality is off..(if i remember correctly..it's one or the other dont worry)

check ur usb connection on ur phone. make sure all five pins are ok. I had the same problem till I checked that and fixed a bent pin. hope that helps.

I guess i figured here because I'm trying to upgrade my phone and I ran into this problem. Tried that and it didn't work.

They look ok to me, at least they look the same as my wife's. The special 5 pin headphones work on it so wouldn't that point in the direction that they are all working? I called Sprint today and he was as puzzled as I was. On a long shot he had me do a hard reset. All that did was give me an excuse to reinstall all my programs on my MicroSD card. He sudjested I shell out 50 bucks to get my phone replaced on insurence or wait the time for it to get repaired butboth senerios are aweful. Does anyone have any other ideas

Should I go in and get it fixed/replaced? I had a bad experience with referbs when I had Verizon (four LG vx8500s three samsung u740s in 7 months), would a Sprint replacement have problems or am I just parinoid?

Possible Solution:

On phone
Go Settings/Connections/ Under: USB to PC
Uncheck "enable advance network functionality

Active sync will then work like a charm

I've tried that already and I just tried it again after the hard reset. Still nothing. The computer doesn't even make the "doo doo" sound when new hardware is connected via usb. Not on my compy, my mother's or my work compy (all XP). Should I try it on my wife's computer (2000 Pro SP4)?

I had a similar problem. Open the device manager and delete the usb controllers. You can then scan for new hardware. The usb controllers will be reinstalled. I know this sounds weird. The thing is if when you first connected your phone something went wrong it will remember your device on that port. You may have installed a device on a computer and then moved it to a different port and had to wait for it to install again? Same thing. Try the delete re-add method for this. Hope this helps.

By the way with XP I always had to uncheck the advanced functionality.

sounds like a hardware issue, but i guess if you can still charge it, that nullifies that idea.

Charging is seperate from data, and data is what makes the USB connect tones. The mini-usb to headphone adapter uses a seperate line for the headphone, so that doesn't test the data lines either.

If you aren't getting the USB connect tones, you are failing before ActiveSync/MDC are part of the picture. How'd you get 2.17 on your phone?