Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

My Mogule is not auto detecting Wifi and I have tried repeated unsuccessfully to configure the settings to auto detect wireless networks. I put in the settings for my home network and it keeps saying unavailable. I am wondering if I have to got to the Admin Control Panel on my Linksys home router and allow my Mogule to connect. My PPC 6700 and this Mogule did auto detect Wireless Networks in the past, but Sprint reset the Phone via a Customer Service telephone call ad every since then the device stop auto detecting. Is there something that Sprint is doing regarding Wifi because they now tell me that Wifi is third party, which is complete BS because why else would they put a Wifi on and off toggle switch on the Mogule. Thanks in advance for any assistance offered.

Wha?
Of course wifi is third-party... you are not using sprint's wifi network, they won't give you support on using your wifi at your house.

So, walk me through the basics of your setup - no details like wep/wpa keys or ssids needed, but lets start with
(1) wifi switch on
(2) home network - a/b/g/n? open/wep/wpa?
(3) on mogul, start/settings/Connectons WiFi - at the bottom there under Networks to Access it should say All Available. If not, choose that
(4) Your home network should show up in the list...

IThey won't give me support on settting up wifi at all. I never asked for assistance for my home network, and I only tried to access the house wifi after several failed attempts to get it to automatically connect like it's suppose to do.

Yeah it's a no brainer it should be under Networks to access, but it's only there because i crreated a new network. It will not connect and when I am out in about it won't acess anything. The EVDO Tower always defaults to a slim tower it will only began to scan if I try to connect to a web page and always uses the Sprint connection to connect to the internet.

Here is my configuration:

1. Wifi switch on
2. Start Menu/Settings/Connections/Wifi
3. Networks to Access - All Available (wont acknowledge or detect wireless networks)
4. Add New - SSID added,
5. Connects to: The Internet (device to device "ADHOC" connection not checked)
6. Authentification - Open, Data Encryption - WEP,
7. The key is automatically provided is not checked, Network key is added, key index - 1.
8. Use IEEE.802.1xNAC not checked, and EAP Type set to PEAP.

When I click connect it will not connect keeps saying unavailable even when I stand net tothe router.

Also what Network Adapter should I be using?

And yeah I don't know what the hell I was thinking, Wifi is third party. What I was trying to say is that the new wifi toggle switch on the Mogule should be cause to get assistance from customer service. I don't understand the concept of adding this piece of hardware and not wanting to offer support for it.

Ah gotcha. No sprint does not provide any support for the non-cellular part.

Back to the troubleshooting. So far, sounds OK, but man you should be seeing your network unless you have turned off SSID broadcast in your access point. I turned mine on just now and it picked up all three of my wireless networks (don't ask) as well as the 4 from my neighbors (ah, California)

Check the Wireless LAN icon in Settings/Connections
Current Configuration?
Power Mode? Try cranking that over to Best Performance...

I assume you did try a soft reset? If you have tried using the WMWifiRouter app, it will make your wifi non-functional until a soft-reset.

I'm having the same problem, after a hard reset the phone no longer detects my wireless router. I am on my PC which i am obviously getting to the internet on, wireless. The phone is just below my keyboard and about 15 feet away from the wireless router. I get nothing. i am not able to configure the Wireless LAN, because the phone will not let you configure the wireless LAN without entering a user name. I don't have user names defined on my wireless router.

I go to Start/settings/connections/wireless LAN. On the Main tab, all fields are disabled so i can not edit any option on the Main tab. I then click on the Advanced tab and see status: disconnected from network. The MAC address is populated, but the IP address is blank. I then click on LEAP tab, and the dialog box is blank. The WiFi toggle is set to on. I then click new and enter the SSID of my wireless router. I have no user name to add but you must add one anyway. I enter the password i have configured for accessing the wireless router with my PC or laptop. I left Domain blank as this field is also blank on the router. Then click the Open System radio button. I then click ok and wallah! Nothing!

When i attempt to configure the WiFi, i get the same results as Goddbody. I took the phone to the PCS store this morning and i got no help, not that they did not try, but she walked me through the steps to set up the wireless LAN. After realizing that she had not clue as to what i was trying to communicate to her, i took my phone and left before she did a Hard Reset so i could configure the wireless LAN setting. NO Thanks! please remove your hands from my device. So i've come here to the place where individuals know what they are talking about. Glad to know im not the only one with this issue.

do you have the 2.17 rom?

I am also having the same exact problem...Which I posted about in another thread and no one replied :-/

Yes I flashed to the 2.17 ROM. I never flashed that original upgrade which Sprint then suddenly told us to flash back from. I do recall seeing the device's bubble com up in the past detecting a wireless network, but it has stoped functioning all together.

So, you've got the wifi on, and a blinking wifi LED and little wifi radio tower icon up at the top- sorry just have to ask... and yet, essentially no wifi anywhere? Like if you go to a starbucks, you get nothing there as well?

That smacks of a hardware issue. You've got no third-party software installed since it stopped working? It's essentially the standard function of WM6 to scan for networks when you turn on wifi.... it should associate with your preferred network, but you should see all the networks it can see in whatever mode you have it in (ie, Networks to Access - All Available.)

If it's not doing that, and you don't have any 3rd party software that might interfere, then that pretty much leaves the hardware.

I would try flashing the rom again. Its either a 3rd party app or a bad rom/hardware issue. With a fresh rom and the switch on it should automaticly pick up and try to connect to the network. If it doesnt warrenty that puppy.

I have the SSID broadcasting off and still get the wifi to work with no problem, Im using WPA pre shared key, TKIP for wpa algorithms, Im not broadcasting SSID I have it disabled, but I had to add the MAC address for the mogul in the wireless mac filter list so it will be able to detect the network, if you need any assistance I can walk you through in how to setup your router and your mogul, the wifi internet is 10 times faster than evdo, I also detect some router next to my house but I dismiss them as I already have mine permanent.

Yeah there is no third party software on the phone. It is set to detect all available wireless networks, and the switch is on and there is a tower signal when I try to connect to a network. The tower's beaking blinks like it's looking for a network but then stops and defaults to a slim tower beakin. I remember that it stoped auto detecting before the ROM update and I was hoping that the new ROM (2.170) would fix the issue but it didn't. I believe that it was an Hardware issue, but the Sprint CS people keep saying they don't support Wifi in an effort to not have to swap the phone out.

I just got my Mogul this past weekend, I charged it, flipped the WiFi switch on. It brought up a list of available networks, I clicked on mine, put in the password and it was working fine. I did flash to the ROM 2.17 on the Sprint site and it still works fine. I will keep an eye out for anything weird happening that cases it to stop working and let you know if anyone finds a fix.

sometimes the hard reset after a new ROM helps fixes a lot of problems, have you tried it?

Well actually all the Roms and firmware I have ever installed on a handheld hard resets automatically by default. Yes it was hard reset after I flash the latest ROM version I am running. I am just concerned that if Sprint doesn't get me a new phone I will not be able to take advantage of the upcoming EVDO Rev A with built in GPS functionality promised on the next firmware update. This smells very badly of a Hardware issue as many forum members have previously pointed out.

I'm having this exact same problem. It used to work on this phone but now it wont. I've had this model of phone for only 5 months and I've already experienced:
1. White spots on the screen (both phones)
2. Broken green phone button (first phone)
3. Broken left softkey button (first phone)
4. Broken Fn button (both phones)
5. Broken Wifi

I'm not hard on the phone - I promise! I really think this thing is a huge piece of crap. I just wish they had a different (non-HTC) phone with the same size or bigger screen.

I am having wifi problems as well. At home, I can connect to the router and access the Internet, but can't even ping PCs on the local network. At work, it connects to the router but I can't access the Internet or ping local systems. Both nets use 192.168.x.x type addressing. Very strange. I had no such issue with the 6700. MS must have "improved" somehting.

Connection error on some routers.
 

Hey everyone I don't know if this will help or not but in my house I have set up three different routers. When I try to connect to my Airlink Wireless N router I continue to get the error but when I used an older Wireless G router I had no problems connecting but the only problem is when I'm upstairs I can't get access to the G router. What I did was put another Wireless G next to my Wireless N router and now I'm able to connect anywhere in the house.

Well I am starting to think that it isn't a handset functionality issue any more because I looked into that WMWifiRouter Software and only get have way through it and noticed something really strange. Now suddenly the Phones Touwer is flashing constantly searching for an adhoc network. Maybe it's me aand I am tripping or something, but istn't that exactly what the Tpwer is suppose to do all the time when Wifi is enabled. If so, then why is the Tower flashing trying to recognize an adhoc but defaults to a slim tower with no pulsating at all for normal Wifi connection attempts. Maybe with this new information an advance geek can provide some further insight. perhaps something was misconfigured in my registry.

My wifi doesn't detect any spots anymore. Not in Starbucks or any other place. My friends mogul detects wifi spots but when i turn on my switch, it shows the blinking arrows for awhile, stop, then a slim tower. I have it to show all available networks. My Rom is 2.0.9. PRL is 1.24. I do not have WMWifiRouter installed on my phone and my power mode setting is Best performance.

I the same setup as NATOSE- I go to Start/settings/connections/wireless LAN. On the Main tab, all fields are disabled so i can not edit any option on the Main tab. I then click on the Advanced tab and see status: disconnected from network. The MAC address is populated, but the IP address is blank. I then click on LEAP tab, and the dialog box is blank. The WiFi toggle is set to on. I then click new and enter the SSID of my wireless router. I have no user name to add but you must add one anyway. I enter the password i have configured for accessing the wireless router with my PC or laptop. I left Domain blank as this field is also blank on the router. Then click the Open System radio button. I then click ok and wallah! Nothing!

Is there any specific setting i should have for my network adapters?

anyone figured out whats wrong with the wifi?

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

I am having the same problem, no matter what WiFi network I am near I see nothing in the SSID list. I do have the wifi turned on to. And the icon appears at the top of the screen noting that wifi is turned on.

Anyways if anyone figures this out let me know. I am going to swing by and talk to the sprint store tomorrow and see what they say.

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

I was originally using my Mogul and have switch to the Touch.
My Mogul has no phone service but the wifi still works and connects to my wireless router.
So the problem you guys have is probably a hardware/software issue and not a Sprint connection issue.
I still have the original ROM 2.09.651.3

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

i have problems connecting too :disgust:.... the only thing i can do is see the networks :angry7:.... the stupid thing keeps saying connecting :scratch:..... been like this 4 hours :protest:

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

please someone find a solution. to many of us are having this problem. please someone please

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

Guys:
I quasi had the same problem. On my router at home, the security that is enabled is WPA-PSK, with MAC address filtering, network key, also I have my SSID set to hidden, and tkip encryption. Make sure you enter the MAC address of your ppc on the your router and set the filtering mode to enable, if you put disable it will lock out that wifi connection and any other wifi connection that tries to connect to that router that does not have permission. Set your MAC# ON YOUR PPC IN YOUR ROUTER!!! That way your router will recognize it as being allowed, then it will assign it an IP address. I sincerely hope that this helps. Happy surfing. :-)
Trickyricky

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

This thread is kinda good news (for me anyway). I've been on the phone with HTC and Telus going over the same issue for the past week. They're stumped...as am I. My WiFi didn't work at all at first - it could see networks, but couldn't connect. Then I changed the security on my router from WPA-TSK to WEP and it worked....but only at home. I still can't connect to an unsecured network and I can no longer connect to my work's secured network.

I had another handset last year that did the same thing and no one could figure it out. I traded it in and got this one....and now it's doing the same! I haven't added anything new or changed anything for about a month prior to this issue.

To reiterate, I can connect at home...just no where else. HELP!

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

I too struggled with this for a week. Here is how I fixed it.

I went to

Settings>Connections>Connections>Advanced>Select Networks

I chose "Programs that require connection to Internet" I counterintuitively chose "My Work Network" instead of Sprint.

Then I was able to connect to local wifi networks just fine.

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

Unfortunately I've tried this - except insert Telus for Sprint. No dice. This isn't the first time this has happened with this phone...well it's the first time it's happened with THIS phone, but not my first experience with this issue and the p4000. I'll try a new ROM and see if there's any change. This is driving me nuts!

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

I posted the below on a similar thread a little while ago. Hope this helps.

I am glad you guys started this thread.
I work on PDA's all day long and recently upgraded my self to one of the ones we acquired. Out of 8 Moguls, 2 of them had Wifi problems. I managed to upgrade them with the 3.35 rom and still had the same issue. Its not the physical switch on the side of the unit, i checked that first thing, not to mention the icon would appear when i used the switch.

I did note on the inside of the unit, there appears to be an antenna on the top of the device under the keyboard. On the 2 that had wifi problems, I noticed what appeared to be a small bubble of solder near the lead going to the antenna, one of the working wifi units did NOT have this. SO i am wondering if its a cold solder joint, or a short that caused it to melt, or just bad manufacturing. Now without knowing for sure if thats indeed a wifi antenna, the CDMA antenna, or a combination of the two, i cant really confirm if this is the problem. But for now i am leaning towards that.
One more thing to note, they would get signal if i pressed hard on the unit towards the top, or if jarred it might connect for a few minutes. But overall its about 90% non working.

On all 8 moguls, i would also have to turn on WIfi, turn on radio, let it connect to Sprint system, then turn off radio in order to get wifi to work with non active units. So if someone wanted to buy one for wifi use only and not actual phone, they would have to figure this out. This is the first time i have seen a PDA do this. Normally you can turn on the wifi with no radio on and it would connect. Not this device.

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

One more for "I had the same Exact problem" as you described. I couldn't figure it out for the life of me. I tired 3 different ROM's and actually tried the original Sprint ROM and the newer 2.17 at the time. All of them yielded the same results, WiFi on, but I coudn't see or connect to any.
I recently, like last week just put No2Chem's 3.35 ROM on my phone, but didn't even try WiFi because I had written it off as broken.
Well, I came across this thread today and just for the hell of it knowing it wouldn't work, decided to turn on WiFi and see what happened....and to my FREAKIN surprise, I see wireless networks around me. YAY!!!!!!!!!
Now, I have no, and I mean absolutely NO idea what could have caused this. I never tried WiFi when I got the phone because I had good EVDO speeds at home, so there seemed no reason. And I didn't want to return my phone because it has the awesomest "fluke" feature of any cell phone I have EVER had.....I can hear my callers BEFORE I pick up the call....that is when the call I can hear EVERYTHING through my speaker w/out picking up the call. The most AMAZING thing I have ever had on a cell phone, I'll never get rid of this phone!!! But, looks like I don't even have to because my WiFi is now working.
Sorry I couldn't provide any other assistance :(

Slevin

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

Having the same problem here. Wifi was working fine. Damaged phone (in water) and received replacement one through sprint replacement program. Wifi now does not see any networks, can't manually connect to a known good one, and doesn't show any signs of life. This is a show stopper for me. Mogul is supposed to have working wifi. Either sprint gives me another one with working wifi or they've permanently lost another customer. Either way, its turned into a major waste of time.

Re: Sprint Mogule by HTC not Auto Recognizing Wifi Networks
 

same here...no more wifi?