A different Sprint experience
 

I have to post this because of the hundreds of negative posts...

The green phone button on my mogul wasn't working so I walked into the Sprint store at 2:30 this afternoon. I was helped the second I walked through the door and they took my phone back for service. They even asked if I had already backed up and talked about the new ROM.
So fifteen minutes later they brought a brand new in-box Mogul out for me. They let me keep everything in the box (minus the battery).

I left the store exactly 30 minutes after I walked in with one of the best retail experiences of my life.

Thanks Sprint - you rocked today!

Wow, your lucky. I and a number of others I know refuse to go to the sprint store here in Lancaster because there are a bunch of [male sex organ]s that work there, and don't give you the time of day. I went in the store on 2 seperate occasions and the reps had such a horrible attitude, I wouldn't take a phone if they gave me service for life free!

this is unprecendented sprint service. =D> i'm still waiting for sprint rebate + EVDO RevA + GPS + SprintTV

You must be a smoking hot chick or a bunch or HOMO*sapians* working there.

I think alot of it depends on the store. I'm in Wilmington and I've never had a problem anytime I've gone in there. But I went into a store in King of Prussia, PA the other day and they gave me the hardest time about everything. It was like night and day.

Yep, a store is only as good as the employees who work there...

Looks like you got yourself a good store...

The one In GJ colorado has good employees too, Just that A: There the only store in town so they are always busy as hell, and B: I got the only guy in the store who didn't own a 6800, and instead had a Treo with the Palm OS... XD (nothing funnier then showing a Sprint rep how to program one of their own phones when your in full Geek Squad uniform)

this is a rarity like others have said

last time i went into the repair center, i waited two hours just for them to tell me that my problem could not be recreated... SOL

I've had several phones repaced for free with little fuss at retail stores. Pretty much any time i've gone into a store the service has been pretty damn good.

i gotta agree......that store sounds almost too good to be true.....almost like a sprintadvertising exec. telling the story....lol....j/k....but good to hear someone is at least getting somewhere on the store level......i live in Fayetteville, NC and there is really only one or 2 stores to my knowledge along with alot of sprint kiosks in the mall. we did have a nice store, till sprint wireless branched out on its own ( or however you want to put it ) and they changed that main store to Embarq. The only store that i know of here with a service center/tech is the one i bought my Mogul from. Of course the sales reps are the best part of the store for obvious reasons based on their attitudes. the 2 techs that i have encountered on both of my visits there are/were completly ignorent and clueless when it came to the mogul.....hence i turned to ppcgeeks and have learned more from here than i could have possibly learned from them two...which has majorly influenced my decision to never go back to that store for anything......not sure where the next closest store would be, so i couldnt tell you anything about their service

I've never had a problem at my local store. Started my service there, got new phones there, swapped phones there, returned my son's defective Q for a new one there. They've never been anything but polite, efficient and generally nice guys. Certainly better than the three ring circus at the local T-Mobile.

Hey all, just thought I'd mention that the first day I got my Mogul I flashed it with a custom ROM and it would freeze on bootup. Before I knew how to hard reset (should have read the manual durrr) I brought it in to the Sprint store for technical service, knowing that they would be able to see my custom rom even if they hard reset it. A day later, they told me to come pick up my phone and made no mention of my custom rom. I was really pleased they didnt hassle me about it, even though the tech HAD to have known it was messed with.

I hated Sprint a little less that day :)