Originally Posted by Jspecrx7 (Post 124380)

i called rententions to see if they would swap my Mogul out for The Touch. I explained all the wonderfull problems with my Mogul and they said they were aware of the BT problem. They gave me a $75 credit on my account and said I need to call HTC on Monday to see if they will replace me POS Mogul for the Touch. I already know HTC isn't going to do it. They mentioned to call them back if HTC doesn't help. Sprint said I might be able to use the Insurance on my account to get the Touch but would have to pay the $50 deductable. My reasoning is why in the hell should I have to pay $50 to be able to use a phone with a working bluetooth feature? I already paid $500 for the dam Mogul two months ago. Plus i haven't lost my phone or damaged it myself. It is a manufactures defect. I'm seriously thinking about canceling my account and going to AT&T for the Tylt. I'm tired of this run around crap. Why are they making me call HTC? Sprint had a contract with HTC for the phones so shouldn't they be the ones calling HTC to do the swap?

Originally Posted by dmackdaddy (Post 124483)

I bought my 6800 with my AMEX Gold, so I'm going to wait for 2008 to see if they comes out with a new ROM that addresses all issues. If they come out with a new Mogul that has more RAM, then I will bitch to Sprint to get Mogul 2.0 and if that fails, I will call AMEX, they will credit me the purchase amount and I'll buy a new Mogul 2.0. Gotta love AMEX! I suggest you get one if you can. They warranty everything you buy 2X what the manufacturer does. And with the sob story we all have about this phone, its a no brain-er. Also, we have till like July 2008 for 12 months from HTC expires as well! For me at least...