Stuck buttons

[brodie]

I got my replacement Imagio from Verizon. Since I was past the 30day mark I'm guessing is why they sent me a certified like new replacement. Has anyone been given a brand new phone after being past the 30days? There is no back on the phone, or battery. I have to use my original back of my phone. If the problem is actually fixed I wonder if this certified replacement is indeed a new phone? It looks brand spanking new I've examined it very closely. Either way I'm okay with it, I guess. I wanted a brand new phone though because this kind of stuff shouldn't happen in the first place.