Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.

Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.

Here is his contact information:

Kevin Drakeford
kevin.drakeford@verizonwireless.com
843-566-8600 EXT 1789
Charleston, SC Call Center

Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).

I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

this was also happening to some tp2 users on verizon ! so op u might want to get the mods to move this to a more general fourm so u can get more support!!

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Yeah, I own a TP2 and heard Imagio users were having this problem as well. I've posted it in as many forums as I could. Are you having this issue as well?

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Sent my email!

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Hello,
I was informed that you may make an effort that is plaguing many Imagio and TP2 users. I have been round and round with HTC and Verizon and no one seems to want to really look at this problem. There is lots of finger pointing but no one is helping the consumer. Why this person from HTC went on about my Wi-Fi, I'm not certain. I only mentioned that my wi-fi is one bar in my house when all my other devices in the same room are 3-4 bars.

I have a business blackberry and I never get stuck in a 1X signal... Many peopole are so frustrated in trying to get an answer that they are trouble shooting the devices themselfs. I have a replacement device now that I just put on line yesterday..Im not sure if it will stick... Other have done 3 replacements and they have all stuck.

Level 2 support at Verizon has been actually rude to me. I mean I call and I feel like I'm bothering someone. They talk like I'm crazy and I'm the only person with this issue. I have asked for a blackberry storm 2 and the won't budge. Instead they tell me I'm suppose to use a device as it is and there nothing they can do about it. Now I'm getting a refurbed phone to replace my brand new phone...That doesn't seem right to me. How would they feel?

Anyhow, any help you can give us would be great,,,,
Thank You

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

What I have noticed is if I install FInixNOverBatteryIconsOnly the 3G icon permanently changes to 1X and with out it it stays on 3G. However my speeds don't seem as fast as my older Diamond with Rev A. I don't know hopefully they will come out with updates like the BB and Droid more often.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I had the same issue with my Imagio and 2nd level support was very friendly and helped me fix the issue. They had me reprogram my phone (*22899). After it automatically reset my phone, I had 3G again.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I'm sorry to inform you this, but the problem will probably come back. *22899 or any of the other things that we do to get the phone back to 3G is only a temp fix. Eventually, the 3G will drop back to 1X at some point.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

What exactly is this problem? I've had it get stuck in 1X a few times, but a quick reset fixed it. Is there a problem beyond this that people are having?

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

That IS the problem. The main issue is that it sometimes is much worse, where you can't get it back to 3G unless you reset 4, 5 or more times or do some other options like *228 option 1 or pull the battery etc. The phone is not suppose to do it and it's normal. I'm guessing that if that happened to you, that it will happen again and maybe even worse. Please email Kevin at Verizon Wireless (contact info on previous post) if the problem comes back. Thanks!

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Ah, ok, I haven't had anything that severe yet. But I will keep an eye on it and let them know if it happens!

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Are any of you guys having this issue using MS Direct Push with exchange?

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

When I got my phone I changed the phone setting from
Global to CMDA only so I don't have the 3G icon , my phone shows the EV-DO icon (REV A). I live in a fringe area
and sometimes get a 1X icon but have the EV-DO icon 98%
of the time. If you are in the US I don't see any benefit having your phone set to Global mode.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

My Significant Other just got her Imagio last night.

Her Company uses Exchange. Today she is having her IT Geek look at
the Exchange Settings. Last Night she struck out. I'll let you know if
THEY get it working today.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

jbh00jh, by setting your phone to CDMA only did you notice any other effects? If you get to an area that has great 3G does it auto switch or stay EvDO?

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

UPDATE - they got Exchange working but via a Back-Door.

It is highly possible both your company and hers have Exchange
configured wrong.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

global mode has no benefit in the US unless you have unlocked the sim card and are running a US sim from someone like AT&T. Otherwise The phone will only see CDMA signals in the US.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Please try to keep this on the 1X topic!

I am having the 1X issue. This is happening to me in downtown Chicago. This doesnt happen in the suburbs for me. I have tried a new phone and it didnt fix it. I am working with tech support but they work through 1way communication with a txt message.

Mike

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

PLEASE PLEASE email Kevin at the contact infomation in post #1. If we all go through 1 central person, they will see that this is a bigger problem and not an isolated case.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I did email him. This is really annoying.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Has anybody tried WMLongLife over at XDA? It is a program that forces your phone into either 1x or EVDO. It works great for me and I am on Verizon. Here's a link:

http://forum.xda-developers.com/showthread.php?t=478519

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

The reason I asked is there is and always has been a bug in direct push/exchange heartbeats that when it switches to 1x and sometimes doesn't switch back till you turn off direct push. I was trying to rule this out for the imagio 1x issue as I have no issues with mine getting stuck in 1x with the exception of the direct push 1x issue rarely.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

He is right, it will be just a matter of time that the rest won't cut it. Besides, we shouldn't be having to do this.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I also have the 1X problem -- sticks in 1X even when back in 3G area. Here's two images I got from FieldTest (##33284). One is when stuck in 1X, the other when I was able to get back to 3G temporarily -- same location in my home. I've sent them to Verizon. If there's anyone here who can interpret the data and get any insight from it, please let us know.

http://i1000.photobucket.com/albums/.../verizon1X.jpg

http://i1000.photobucket.com/albums/.../verizon3G.jpg

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Any further news on this issue from Kevin? I just emailed him myself.

I mentioned it to tech support when I called about getting a replacement battery (see other thread). The guy I talked to tried 3 phones while I was on the phone, and said they all did that. He also said it's not listed as a "known issue", so that must be the way it's supposed to work. ](*,) I had already been on the phone with them for 1/2 hour, so I didn't have time to push it any further. Just curious if anyone has had any success. (*228 and soft resetting has done nothing for me).

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Just curious about how many of you all are heritage Alltel customers on Alltel plans with verizon phones?

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Not me. Verizon customer w/ Verizon phone. All calls still go to 1x. No response from the Verizon guy.

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I dont know how, but HTC denies that the issue exists. I emailed tech support and they said it doesn't happen for them, so therefore it must a problem with my individual phone and I should do a hardware reset. I pointed out a thread where 60% of TP2 users had the issue, and they still said it wasn't an issue.

Their response:
"I understand how frustrating it can be when your device doesn't function properly. As difficult as it may be to believe I have verified that none of the Touch Pro 2 or Imagio users here have experienced this issue. I have forwarded this concern for further review, but at this time we have not been able to replicate the issue using multiple devices. Please ensure that you hard reset your device, update the phone using *228 and leave the phone it's stock configuration. If you continue to experience this issue please let me know. "

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

I am still having the issues, I emailed Kevin and never got a response. I have called many times, they even sent me another Imagio to try. Nothing fixes it at all. They now are saying I can switch phones but they dont have anything that is comparable to this. They mentioned the Omnia II on the 2nd.

I am so pissed about this issue and I have an email to raise a fromal complaint.

Mike

Re: Verizon Users Getting Stuck in 1X --- PLEASE READ!
 

Im having the same issue as well and I am an alltel convert lol. I have the verizon version of the TP2 and i will be emailing that gent at vzw about my tp2....