Htc customer service sux
 

My 16gb sd card that came with the phone corrupted in less than 2 weeks. I called t-mobile to see about a replacement. They told me I had to call HTC and gave me a number to call.
I called HTC this morning and they refused to replace the card. They told me that since I formatted the card in an attempt to fix the piece of crap, I voided my warranty. I told them that was ridiculous since the phone said the card needed to be formatted and the phone came with formatting software. They said there was nothing they could do.
Luckily I bought 3 hd2's for the family so I am calling back with a different SN. If they don't get me a new card, I am taking my son's back to walmart for exchange (just got it last week).

Re: Htc customer service sux
 

If you can't get a replacement let me know. I just ordered a higher classed 16gb so I can consolidate all three cards I use into one so the old one will just be laying around. Won't cost you a penny.

Re: Htc customer service sux
 

appreciate that. Called back played stupid, told them my son couldn't watch transformers on his phone and the memory card wouldn't read on the computer so they are sending me a new one.
Idiot customer service.

Re: Htc customer service sux
 

great to hear that! +1 for the people!

Re: Htc customer service sux
 

sometimes you just need to call 2x same service, then different person answer the phone and you get what you need in a second, that's always happening. Some people don't understand your problem at all