Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

I've been trying to syncronize my Exchange server from work with my Evo4G. It works fine, pulling the calendar, contacts and emails from the server. After about a day or two, however, I'll stop receiving emails. I can still send them just fine. If I delete the account and recreate it, it will pull the emails again. I've done this twice now.

Any ideas why this is happening? I have a coworker that also has an Evo4G and does not have this problem.

Thank you very much in advance!

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Are you using any task killer programs?

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Actually, yes I am. Advanced Task Killer.

I would think, though, that when I tell the email account to "Refresh," it would download the emails anyway.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Yes, you would certainly think so, but as I have stated in other threads, and contrary to what many other people seem to think, I believe that Task Killers hurt the performance of the EVO.

It is up to you, but I would uninstall ATK and see if you notice a difference.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Alright - I deleted the task killer. Hopefully that will fix the problem!

Appreciate the help!

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Not really related to the exchange thing.. but I can definitely confirm that my battery is better and I actually have fewer FC without ATK.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Just as a followup, getting rid of the task killer seems to have fixed the sync issues. Thank you all for the help!

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

hmm, ok guys, you convinced me to try the native mail app and delete the task killer.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

i have been using the native mail app for exchange since the hero days. works just fine.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

okay, I had been having exchange issues too, glad to know what the culprit was.......however, no that I've unstalled the task killer, what do you use to close out all those programs/apps?

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

The theory is that you're not supposed to have to use a task killer with Android.

Has anyone else tried the kitchen from dsixda? There's an option to configure the "internal task killer" by limiting the memory assigned to a specific process group.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Nothing, just let the OS do it. I too had a hard time comprehending this concept, as I have always been a WM OS user where manually closing apps was necessary to maintain a smooth working phone.

Have faith in the Android OS!

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

Having successfully gone a month with no issues, I thought that deleting the task killer has this problem licked.

Unfortunately, the problems are coming back, and with a vengeance. I have to delete and add the exchange server at least every two days suddenly. I have had no task switcher on the device for quite some time.

Any other ideas?

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

[QUOTE=ChronoT52;1924327]Having successfully gone a month with no issues, I thought that deleting the task killer has this problem licked.

Unfortunately, the problems are coming back, and with a vengeance. I have to delete and add the exchange server at least every two days suddenly. I have had no task switcher on the device for quite some time.

Any other ideas?[/QUOTE

Return the phone for a replacement.

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

That drastic? I can't think that it would be a hardware issue. Maybe I will root today...

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

i'm rooted.. not task manager.. and i STILL can't get the stock email app to check my email on schedule.

i'm tempted to return the phone because of this, and the 'b' button bright spot. (white spot seen on a white background where the 'b' button would be)

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

this has nothing really to do with the physical phone. it has EVERYTHING to do with your IT server side settings and policies.

we dont know what policies/settings your IT dept uses so we cant really troubleshoot it fully. it could be they did some maintenance on the server and its causing the client side some compatibility issues.. any number of reasons but its most certainly related to EAS settings/policies..

try and contact your IT folks again and let them know your issue.

do they even support Android?

have them look at your individual server logs and see if they can forward you any errors. if so pass those errors to HTC NA support and let them decipher it.

it is also a good idea to contact htc anyway and give them your scenario. once you are assigned a tech they can give you more help. i dealt with a guy at htc for the touch pro2 i used to own. great personal service...

Re: Ability to Pull Emails from Exchange Server Fails after a Couple Days
 

I just started getting this problem after months of perfect exchange syncing.

The symptoms are:
I read the mail, exit the mail program. A number appears as if there is new mail. I look and there is the same 3 to 5 emails that I already read that are highlighted black (unread). The activesync arrows spin and there is a count like 10/20 (something like that). No more new mail will arrive at the phone. I verify by checking my Outlook mail and there's new mail there.

I have a buddy that is having the same issue but he's on unrooted stock ver 2.2. He is is on Exchange 2003 with his own mail server. Happened a few times. There is one Iphone and 3 other winmo users/ phones that do not have issues on that server.

I am on stock 2.1(1.47) unrevoked rooted, and just started having the issue beginning 1 week ago. I am on my company mail server(Exch 2003) along with 500 users. People that have phones are on apple, win mobile, blackberry and droid. It has happened 3 times this week. Rebooting doesn't fix it and I've read in other forums that people hard reset only to have it come back again. The only way I can fix it is to delete the account and recreate. A few days later it happens again. I have had this phone since 2nd week of June with no issues.

I have had advanced task killer since day one so i'm not buying the idea that it is causing this.

Any other ideas?