Screen May Be Coming Off

[sbux_jae]

A hint of light leakage right under the home/search buttons. Back/Menu buttons have a smidge. Bottom screen is starting to give a little...what the eff.

[srv0]

Originally Posted by NuLLKiLL

Yep we can't do anything because we don't have more phones. Ok then call me when you do. Naw we can't do that either but you can keep checking the Sprint website and hope you check when we have some and then call in time and then we would love to get a replacement for the defective phone we sent you. The forum rules prevent me from expressing my true frustration with this response.

Edit: And no one but Order Support can help me.

That's pretty much what they told me at the Sprint Store too. I didn't mention I bought at Radio Shack at first, because I knew they'd just tell me to go away. I ended up talking to RS too, and they were much more helpful (the manager is supposed to give me a call when they find out what the deal is and/or get some more phones).

Originally Posted by edufur

I am sure some of these lifting issues are legit, but I am wondering how many of the "ME TOOs" are just paranoia. Is it possible that some of you are confusing your invisishield / ghost armor as raised screen? I know that if someone didn't know i had ghost armor on my phone, they might think it was a slightly raised screen.

Quite possible. I wish that were the case for mine, but unfortunately it's most definitely happening.

[edufur]

I have version 2 and do not have the lifting issue. I will keep watching for it though. My bet is that sprint / htc will deal with this accordingly when they can. These phones have a standard warantee of a year, so dont sweat it too much. They likely will not want to face a class action lawsuit. So they will not put it off much longer. They will likely only deal with obvious cases though.

[ChrisH09]

No phone is ever perfect...they all have flaws in some way or another. TP2 for example has the send key that is a bit off...all TP2 users know of it....doesn't really bother me. If your one that wants to take it back to Sprint, make sure they notate your account that you came in within your 30 days, and so you get a "New" device instead of a refurb. They will try to send you out a refurb if it's not notated...so do that and make sure it's done correctly.

Letting HTC/Sprint know about this issue is the best bet...without them knowing about it they will never fix the issue...and from what it seems..is that it's a minor issue with the adhesive that holds down the screen...something the Tech department at the Sprint store can fix once HTC releases how to fix it. The other issues with the phone are being delt with...but the same applies...notifiy HTC/Sprint...the more notifications they get about the issue, the faster the problem will be resolved...posting in here looking for a shotty workaround isn't the way to go.

From everything I've seen...this phone has been through atleast 3 revisions so far since release...which shows HTC knows and is in the process of fixing each issue that crops up. I personally still have my TP2...and until early August or mid August I won't be purchasing it...one due to 1st gen...2ndly because my Premier upgrade isn't till then.

[rooster94]

Just checked the Sprint site and it says that they have Evos available online. I might try calling CS and see if I can get a new device.

[NuLLKiLL]

I thanked you for that Rooster! Just called my replacement is on the way!

[rooster94]

Originally Posted by NuLLKiLL

I thanked you for that Rooster! Just called my replacement is on the way!

Really? Guess I better call now then.

EDIT: Hmm, they asked if I bought it at a Sprint Store or Online. Bought on Ebay so they said take it back to the store. Should I just lie and say I bought it online so they will send one to me?

[chris1683]

Originally Posted by rooster94

Really? Guess I better call now then.

EDIT: Hmm, they asked if I bought it at a Sprint Store or Online. Bought on Ebay so they said take it back to the store. Should I just lie and say I bought it online so they will send one to me?

Probably wouldn't work since they can see your order history.

[rooster94]

Originally Posted by chris1683

Probably wouldn't work since they can see your order history.

Yeah thats what I figured. I called product support and they said that they had no record of it ever being purchased, in store or online which apparently means it came from a different warehouse. Damn I/O phones.

[ruckstande]

I have hardware version 003 and purchased my phone last Friday. I saw the lifting issue and light leak on Monday. I purchased my phone from Radio Shack and called Sprint anyway and told the woman about my problem just to inform her. I wasn't planning on returning my phone through them and she gave me a support ticket right away and told me to go to a Sprint service center and they would take care of this because, "this is somewhat of a known issue," according to her. I'm going on my lunch break today and will post results when I return.