Damaged Display - Black Screen
 

Is it possible to access the phone system from a computer to do a hard reset and backup data? My HTC Diamond phone screen went black after I dropped it a few days ago. I can still use the hard keys to call out using voice command and I can receive calls but that's about it. I need to relock it and backup my data before I take it in to telus. Do I also need to reinstall the original telus ROM? I can't do a hard reset because I can't enter the 1234 sequence.

Help please.

Re: Damaged Display - Black Screen
 

Moved to the general Diamond Forum.

late,
Coz

Re: Damaged Display - Black Screen
 

You can hard reset by Vol Down + Power + Dpad center + Soft Reset. It takes a litttle coordination but it's doable.

Re: Damaged Display - Black Screen
 

you can still hard reset. but you probably wont be able to clear storage. but backing up is going to be hard probably. anyway, with the phone off... hold "volume down" and "enter key" for a second or two. while those buttons are pressed tap the "power key" this will bring up your hard reset if your locked or bootloader if your unlocked. hope that helped.

Re: Damaged Display - Black Screen
 

Download MyMobiler, you should be able to see the phones screen on the computer, and control it through it.

http://www.mtux.com/

That is what happened to me, and it allowed me to back up my programs. My screen broke, but everything else worked.

Re: Damaged Display - Black Screen
 

+1 for myMobiler - www.mymobiler.com. It autoinstalls on your phone if you install the desktop app first, then brings up your phone on you monitor and lets you use it like normal with the mouse and keyboard.

Re: Damaged Display - Black Screen
 

yep great idea i use that program daily!!

Re: Damaged Display - Black Screen
 

I had the same problem. turned out to be a loose ribbon cable on the bottom d-pad circuit board.

if your ballsy, you can open up the phone... which will obviously void your warranty...

But be aware that the screws actually screw into TINY little standoffs that are set in there. If you are not careful, they will fall out and you will need superglue and tweezers to put them back in. Its a *****, but if your handy, go for it!

Re: Damaged Display - Black Screen
 

Thank you all for your great help, I was able to use My Mobiler to backup my data and do a hard reset. I even cloned the phone using SPB Clone and saved the image on my laptop but I am not sure if it will work to restore it since I don't have the replacement unit yet. I then relocked the phone and installed the latest Telus ROM available from HTC's website. However, I was not able to install My Mobiler after installing the Telus ROM (which appeared to automaticly relock the phone after installation). Anyway, Telus will send me a replacement phone under warranty. I have so far learnt the following from my experience with HTC Diamond for the last 9 months:

1. The hardware is very flimsy, all it takes is one drop on a hard surface and something inside will break for sure (with no sign of damage on the exterior). In my case it was the hardware buttons the first time and the display the second time. Does anyone have similar issues with the Diamond?
2. If you relock the phone first and then install the new Telus ROM, you will not be able to unlock the phone or flash it with any other ROM (I was using Mighty Mike 4.5). I may be wrong but I spent a couple of hours trying. Any idea what is going on?

Again my sincere thank you to all of you.