Error with Sprint Navagation
 

Hello all,

I am totally new to this phone technology http://img.sprintusers.com/images/smilies/smile.gif I thought I was pretty savy until I attempted to use this thing. Anyhow I am pretty sure this has probably been asked but I could not find it so if some one could link me or answer I would really appreciate it. I am trying to install the Sprint Navagation, I get to the screen where it asks me if I want a 24 hour sub or Month sub. I click month and then click the accept terms. I will get to like 2% and then give me a error " Error processing your request (1000) " or Invalid purchase. I attempted to talk to a sprint customer service person through chat on their website but that didn't get me anywhere. Has some one had this similar situation? Update : I ended up having to call Tele Nav and they bridged my account, guy said this would fix thing in 4-6 hours and it has been 3 days now and it still won't work. Internet works great through wi-fi or Sprint service. Have tried both.

Thanks!

Ryan

Re: Error with Sprint Navagation
 

Do you have navigation set up on your account (or the simply everything plan)?

That's a biggie, if they don't have your name authorized on the Sprint end, it won't work for more than 3 hours, IIRC.

Re: Error with Sprint Navagation
 

Yes I have called sprint and they verified I have Navagation on my plan (Everything Data Plan). When I was on with the TELENAV guy he did a three party call and verified everything since they had to "bridge" my account, whatever that means. Then the guy was like everything is set up now and it will take 4-6 hours and then you should be able to access the navagation. I still get the same error, figured I would check here before having to call Sprint Tech back and spending my day on there trying to figure out whats wrong.

Re: Error with Sprint Navagation
 

I don't think I'm following here. Didn't your phone come with Navigation pre-installed? I'm pretty sure all my stuff worked right out of the box.

Re: Error with Sprint Navagation
 

Ya that is what is crazy, so I start my phone up for the first time. Navagtion works fine, About two days later (give or take) I fire it up again and now it asks me to either subscribe to a 24 hr or Month subscription. I call sprint and they are like this is a glitch in the system, just subscribe to the month and everything is fine and you will not be charged because you have the everything data plan. But when I go to subscribe to the month and click accept terms it just keeps giving me those error messages. I called sprint Tech back and the lady is dealing with TELENAV and said she will call back when they figure out what is going on.

Re: Error with Sprint Navagation
 

Could just very well be something wrong on sprints end. Personally I don't use TeleNav anymore and don't even have it installed so I can't check it. I find Google Maps to be much better. You lose the turn by turn "talking" directions, but I could never hear them anyway, lol...