yeap that's the problem, try redownloading the offical ROM upgrade from the utstar site and try again.....
~Mike

can sum1 put in the link for the upgrade plz becuse i went to sprint site and download windows mobile (ce) ans ppc6700upgrade application and when i try to install it tells me error 120 country id error the rom image that you are trying to use is not desinged to work on your device.please check the vender web site and download the correct rom update