Picmail Error: G66

shakuyi · #1 (**permalink**) 10-17-2008, 04:08 PM

anybody else getting this? i have MSR1.3 rom installed and latest picmail update

**aceracer24** · #2 (**permalink**) 10-17-2008, 04:11 PM

Are you trying to send pic mail while your phone is connected to the PC? If so, there is your problem as that can't be done. Disconnect and try again.

sixxth · #3 (**permalink**) 04-13-2009, 02:35 AM

unplug phone from pc ---> perfect answer....and an easy fix...phew..thx

stillryan · #4 (**permalink**) 04-13-2009, 07:15 AM

I see this alot at my store (i'm a tech at a sprint repair store). When you get a G## error it's usually a picture mail account issue. There are times when just resetting the phone, flashing to stock rom or a hard reset will fix that. Also, be sure to go to the picture mail website at pictures.sprintpcs.com and make sure that you are registered by trying your username and password, or requesting your password.

Other times you will probably need to call customer care and get to tech support (option 4 i believe) and tell them that your picture mail isn't working and give them the specific error code. Usually this is fixed in the system with a picture mail account reset on the Sprint side, or just making sure that picture mail is provisioned on your account and you're good.

Very rarely (i've only had this maybe 3 or 4 times in almost 4 years) a trouble ticket will have to be made and let the network engineers or higher level tech support work on it. That usually takes a couple days because it's more than just a refresh of some settings.

But before you call, try resetting your phone, or doing a hard reset if possible. So many internet and messaging issues are fixed that way. Plus, if you're using a custom ROM, they'll most likely tell you that it will not work if you have made modifications to the phone's software.

Personally, Iknow it will work. But there are only a couple techs in my area that are willing to try custom ROM's on thier ppc's, let alone know what they are or what to do with them. That's because almost every single software related issue on any phone is either caused by someone playing with settings that they shouldn't mess with or downloading crap programs that mess up the phone. Pretty much everyone on these boards already knows this, but your average cell phone customer does not.

shakuyi · #5 (**permalink**) 10-17-2008, 04:25 PM

no im not

**Hafrust** · #6 (**permalink**) 10-17-2008, 04:27 PM

It could be something on Sprint's side. I remember back when I had a Razr, I would get random G## errors from time to time.

shakuyi · #7 (**permalink**) 10-17-2008, 04:29 PM

yea but i bet if i got back to the stock rom it will work like it has before

ACHlLLES · #8 (**permalink**) 10-17-2008, 05:31 PM

Call customer rep and tell them it's not working.

I did that, CSR told me to reset in a couple of minutes, and it worked.

shakuyi · #9 (**permalink**) 10-17-2008, 08:35 PM

well after flashing back to the stock rom everything works fine.

ke7en · #10 (**permalink**) 10-30-2008, 02:17 PM

I got the G66 error message and Sprint was no help. Oddly enough when I turned off my wifi and used the EVDO, it registered and is working just fine. So far at least.