My Sprint Store Trip
 

So here is the story. I have an HTC Touch Pro, haven't had it for a year yet, maybe 6 months and it starts acting up randomly turns off and not getting calls, freezes alot and gets hot and keyboard issues. Took it to Sprint Store and they look at it and says okay and orders me a refurbished one.. That was three weeks ago.

This new one keeps freezing up in the middle of a call and will randomly receive a voicemail but no call came in and will turn off for no apparent reason. So back to Sprint I go today and I tell them about my problems and they take it so the Tech support can look at it and I come back 2 hours later to pick it up and sure enough they had to order another one. I go to use my phone and it's off, so I power it up and nothing, just a black screen so I thought oh my battery must be dead, I go home and charge it and nothing. I turn it on and it goes to a blackscreen and nothing else.. WTH.. So I take it back and they tell me tough luck theres nothing they can do and I would just have to wait until Weds for the refurbished phone!! So how does someone go into a store with a phone that was working but had minor problems to a phone not working at all and then tel the customer well too bad your going to be phoneless for 2 days. Then I asked about maybe getting a different model and they said they don't do that even if it's my 6th or 7th phone or any amount of times they will still give me a refurbished one..

So I'm now puzzled and upset. Why are they giving me so much BS, seriously I just want a working phone that's not going to drop my calls and freeze every 5 mins.. Does anyone have any suggestions on what the next step might be or am I just out of luck here? Sorry so long just had to vent my frustration..

Bea

Re: My Sprint Store Trip
 

They are replacing them with the SNAP or some TREO phone. Best thing to do is make an insurance claim or keep emailing them and complaining and will give you credit.

Re: My Sprint Store Trip
 

or you could read this thread http://forum.ppcgeeks.com/showthread.php?t=89583.

Re: My Sprint Store Trip
 

When I click on the link it just takes me to a white screen and nothing else.

Re: My Sprint Store Trip
 

i just tried it again and it works. but the thread name is "sprint replacing tp for tp2".

Re: My Sprint Store Trip
 

Sigh.. I think it's just my computer or something because sometimes I can see it and sometimes it just comes up a white blank.

Re: My Sprint Store Trip
 

that's ok, the named thread i gave you is in the tp forum, right under this thread.

Re: My Sprint Store Trip
 

Thank you! Now the hard part going through all those pages. LOL

Re: My Sprint Store Trip
 

i'll give you the cliff notes...go to page 146 and read posts #151 and #155!

Re: My Sprint Store Trip
 

Sprint is evil my friend. Dump them. go else where where your business is appreciated and you are treated with some respect and not like a jackass

Re: My Sprint Store Trip
 

i am feeling this.

I had a TP active when I upgraded at full retail to a TP 2. A few months later, my wife's Palm 800W crashed. I decided to let her play with the TP while we waited for her referb 800.

I tried to activated the TP on her line with no luck. Called Sprint and was told the there was a "fraud tag" on the ESN!!! They said that I had made a claim with Assurian on that TP and reported it stolen. (I have never made a claim)

They insist that only Assurian can release the tag, Assurian has no record of a claim and has no idea what Sprint is talking about.

So I have a brink that is worth a few $100 on ebay but in reality is worth 0!

Re: My Sprint Store Trip
 

How do you figure? Sprint is replacing a defective device almost no questions asked. Anytime my Touch Pro acts up I completely skip the trip to the store. I just call Sprint and they send me out a new phone. Most times I get it the next day. And this is not just true of my TP..Any phone that ever gave me trouble they replaced. I wish everything I bought had such a good warranty.

Re: My Sprint Store Trip
 

skip the store my a** lol

Re: My Sprint Store Trip
 

If you waited that long I'm guessing you went to a Corp Store..avoid those. When you have an issue, call Sprint. If they won't do an advanced exchange (they almost always will) and they require you to go to a store ask where all the Authorized Service Centers in your area are. Then go to the smallest one, lol..I find that the people at these one off stores are much nicer than the corp stores and mostly are not full of BS like the Corp techs.

Re: My Sprint Store Trip
 

yeah I cant stand sprint reps.

Re: My Sprint Store Trip
 

yeah i just had my touch pro replaced with no problems. they even let me choose between about 5 different pda phones including a treo and the palm pre. I went ahead and just got another pro and had no issues. I didn't go to a corporate store though.

Re: My Sprint Store Trip
 

my suggestion: consider whether or not you really need the TP

These types of phones aren't meant for everyone. WM is never going to be liquid to use. If you really dont use enough apps only found on your TP, get a regular phone for $50 and buy the new Itouch if you just want a big screen to view the web or videos.