Innocent question at Sprint Store = Sprint scammed themselves
 

so im out running errands most of the morning... i know im about to pass a Sprint Store/Repair Center, so i decide to go in....

about a mouth ago i dropped my phone, little to no damage, including a small "crack"(not chipped or flaking) just above my Vol Up key... well it only took a few days for this crack to chip off completely... while very ugly if i wanted to show my phone off, i have 3 TPs, so i wasnt too concerned with repair or replacing...

so i swing into the store and ask to see a Tech... guy takes me right away... i show him my phone(pic below) and tell him i have TEP and wanna know if they have a TP their sending back and they'd switch the housing out for me... the dude goes to check and says they dont have any TPs back there, so id have to pay the deductable... i told him im not that interested, and figured id try my luck since i was driving by anyways...

now comes the funny part.... im about to turn for the counter to walk away, and another Tech comes out and tells me to hold on... he says "im pretty sure i can replace it for you, its coming up as a Known Issue"...

i couldnt help but chuckle... i broke it down for him real simple... i said let me guess its showing the Chrome Flaking Issue as the Known Issue... he said yes.. we both agreed, he even said it first, that this Obviously Wasnt Flaking, but a decent size Chip missing... i told him, im not here to scam anything, and made reference again to the hole in my phone, and that i was really just there to see if they'd switch the housing....

He says "I can replace that for you, itlll be here in 2-3 buisness days" and asked him for how much, he says " Your covered under your insurance, its FREE"


So see, i clearly tried not to scam Sprint.... there is no reason why i shouldnt have to pay a deductable if i wanted the whole phone switched out.... but hey, im not gonna complain LOL

im sure its refurbed, im a little nervous since ive been fortunate out of the 3 TPs i currently own, only one had any issues and it was the keyboard issue... the gave me a NIB no probs.. ive been reading plenty of positive feedback along with the negative about refurbs, so im sure itll be ok regardless...

heres the pic with the chunck missin out of it.....

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

it just goes to show ya that you dont have to lie or scam to get a little help.
when i got my tp replaced 4 months ago they sent me a refurb and never had a problem with it.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Nice!

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

sprint sent my gurl a check for no reason
$250
for no reason
she aint even on sprint lol
ty sprint

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Are you serious?!

Is it a real check or one of those that you can't deposit unless you sign up for something for some absurd amount of money?

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

real check
no strings attached
she was gonna get sprint but endup up canceling the line
about 2 weeks later in comes the check
its been about 2 months since and still havent got ne thing in the mail sayin they want their money back
lol

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Sprint had a class action lawsuit recently that this might have been a part of. As she ever paid an early termination fee? See here: http://www.sprintetfsettlement.com/php/home.php

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

na she canceled the line way before
she got it threw radio shack but she never actually left with the fone
there was some kinda mix up becuz like a week later the line was till live so we called sprint so they would make sure the line got canceled

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

The ruling isn't until October though.

Maybe they are just being nice about it prior to the ruling.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Hehehe, my contract is done next week! FREE AT LAST!!!!

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

she never paid ne etf
so i highly doubt its from the class action law suit
we aint complaining\

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

technically the rep was right theres usually a deductable.but if he searches his database for known issue with the phone(which he shoulda did first)he wouldnt have had to call u back. only time u do nt have to pay a deductable at the store is if sprint delcare a phone has a issue

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

i think bigirb was talkin about the replacement the op got

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Oops!

I guess I need to read things a little more carefully!

Thanks :)

I deleted my previous post.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Good that you're not complaining, but if there is no reason for you to have gotten the money in the first place, you probably should find out why they did it, or give it back. It is things like this that keep prices on everything high people. Yeah you may not have scammed anything for the $250 check to come your way, but is it YOURS???

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

in all honesty, sprint probably already wrote that mere $250 off as a loss....

Its not like he called and asked for it in the wrong... sprint effed up and sent it to him... trust me the trouble he'd go thru just to get that back i wouldn't doubt for one second that even a rep woul say to keep the check.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

hell yea its ours
u think sprint feels sorry for u when they charge u for apps u never used or dl?
didnt think so

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Agreed...loved the data charges I was getting with the unlimited data plan for 3 months...Fixed now but wanted to brake some heads...Sprints fault if they want to give out money.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

you didnt scam ,,,,theres two parts to the TEP(Total Equipment Program),,,,one walk-in service,,,which is Service and repair(normal wear and tear and out of warranty mechanical and eletrical failures) ,,and the other Replacement Program (liquid damage or lost or stolen,,which you would pay ($50-$100) deductible...

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

like I said before
just use the friggin phones! if you just use them, there are issues that companies know of. heck all you have to do is use it there is really no need to scam

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Try getting charges for texts on SEP, took two months and 3 hrs on the phone to fix that. Then when they did finally fix it they reset my contract date on both phones! That took another 5 hrs on the phone.

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Hey not trying to start trouble here, but the money is still not yours. Sprint obviously made a mistake, one that you should look into. But if you feel ok with this, then that is you. I would consider it theft. It has happened to me where a cell company took more money out of my acct then allotted, but they returned it, after realizing their mistake. I also received an over payment, which I returned to them... All I can say is Karma bro. Whether they have screwed you in the past or not, does not make it right. Again, not here to start trouble, just tired of paying high prices because someone thinks they have entitlements...?

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

i think both of you are wrong.... i understand what your saying....

there was nothing "normal wear and tear" about it, did u look at the pic?? and the Replacement program covers physical damage as well, ie-broken/shattered screens, busted housings, and the things u mentioned above...

my phone was my fault.... it came up as a known issues, for Flaking Chrome, which my paint clearly WASNT flaking, i broke my freakin phone, its my fault and shouldve had to pay for... its cool that i dont have too, but i shouldve had to...

i think they just hooked up cuz i gave them a 6.5/titanium demo in the process of all this, so they were just using any excuse to hook me up...


just leave the people alone... theyve waited quite awhile, and have yet to cash the check... would you not cash the check if sprint told you no worries??? i sure the heck would...

he didnt pull a scam, hes asked the where,why,how of it all even... if you think you rates are high due to this, maybe you should start harassing the insurance/asurion scammers instead then

tek... get the check cashed, you only get 90 days, like most company checks, it should state that its only valid for 90days... enjoy the $$$

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Wow! for real?

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

u said it best
and yes they have screwed me over in the past
so it looks like its karma payin sprint a visit if u ask me

if they ever ask for it back ill give it back ...until then .....i got money in the bank ...shawty wat u drank
lol

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Thread moved for better lighting effect

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

I have that same piece broken above my volume up. I'd say it is indeed a known issue (I'm not lying, it is the SAME piece)

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Yup. It sure must be. I had that EXACT same chip on my 2nd refurb. My mom got it on her TP as well. EXACTLY the same.

I think the chrome rubs on the keyboard in that spot...along with some pressure from hitting the Vol Up button. Causes it to break off.

Does HTC's quality control even exist?

I will say the T-Mobile TP2 is built like a TANK! My brother got it...and I honestly can't wait for Sprint's to drop!

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Makes you wonder...

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

Ok bro, then buy me a drank too! lol

Re: Innocent question at Sprint Store = Sprint scammed themselves
 

got my phone today... its a refurb obviously... aug 9th refurb date, july 20th orgin manufac date... has 20hrs of life on it lol....

they must not of liked the device and it was returned for that and not any issue is my guess... feels nice and solid when sliding, keyboard feels good, not a scratch on it......and i asked for an extra battery cover, which they gave me... they were fascinated by the dying of the back cover... which i thought was funny..

so yeah.. Sprint hooked me up, thanks Sprint lol