Bad news for Sprint...

[Hovthagawd]

Originally Posted by BigDiesel07

You just need to know what and how to say it... 'Let me talk to your superviser' and 'I heard [insert competeting cellular company] knows how to treat customers right.. Can I talk to customer retentions?' works pretty well

Wow. Thats pretty sad you have to do that just to get a decent CS experince.

[BigDiesel07]

Its a mix I guess

[chappy]

Originally Posted by x10guy

If Sprint has the best plans how come they keep on losing customers? And it can't be ALL based on customer service.

Because people are stupid? Customer service sucks across the industry, and in fact, across almost all industries, it's a lost art. People either buy into "it's the network" or they want the an iPhone.

[Hovthagawd]

Originally Posted by chappy

Because people are stupid? Customer service sucks across the industry, and in fact, across almost all industries, it's a lost art. People either buy into "it's the network" or they want the an iPhone.

Well I agree with most of what you have said but the stupid part. i think it's more-so the effects of good marketing and products that are idiot proof out of the box. Look at sprint's lineup and lines of marketing. I would lay the blame for a lot of the easy marketing sway there first.... actually after the hit or miss customer service.

[Dr.8820]

Originally Posted by Hovthagawd

Well I agree with most of what you have said but the stupid part. i think it's more-so the effects off good marketing and products that are idiot proof out of the box. Look at sprint's lineup and lines of marketing. I would lay the blame for a lot of the easy marketing sway there first.... actually after the hit or miss customer service.

i agree completely.all the ads are about the plans and the samsung rant.the rant?!i don't think sprint advertised one wm phone.i got the treo 700wx after reading about it on palms' website.

[x10guy]

This has probably been covered in other threads but it does relate to this thread. Sprint will be the exclusive carrier for the new Palm Pre. Not sure how long it will last...

But this is perhaps the only good news story for Sprint in a long time. Time will tell if this will elevate either company back into the black but initial reviews from CES seem generally positive.

[Baffles]

Originally Posted by jimd144

Sprint needs to MAKE MONEY. Selling SERO plans is absolute nonsense.

Have the best phones and not able to pay the bills or give the stockholders a return, and bye bye...

Well, they aren't allowing new subscriptions on SERO plans, only old people grandfathered in. The new sero plans aren't nearly as cheap.

Originally Posted by Hovthagawd

Hmm So what would sprints options be? Would a verizon buyout of sprint be on the horizon? It's kinda sad that sprint let themselves get in the shape there in before they tried to fix there problems.

Originally Posted by jimd144

Verizon could just wait for bankruptcy and just pick up the CDMA pieces. No need to buy Sprint.

I doubt Verizon wants it. I thought they were moving away from CDMA/EVDO.

[mjcole2003]

Originally Posted by skeegcpp

hope not...then again..we'll jus c what happens

Yea i hope not too seeing i get a 25 percent corporate discount with sprint with my job.

[kyrumo]

I think the Palm Pre will help Sprint out alot.

[Dr.8820]

Originally Posted by kyrumo

I think the Palm Pre will help Sprint out alot.

with the popularity of the pro as well as the upcoming treo,i think sprint will be alright.