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  #201 (permalink)  
Old 12-28-2008, 12:56 AM
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Re: Bad news for Sprint...
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Originally Posted by BigDiesel07 View Post
Not a whole lot
Yeah, I'm not sure where people are getting this idea that Sprint has a boatload of cash?

Yes they have some cash but their debt DWARFS their cash. And with the credit environment, they are going to find it hard to finance that debt.

One question that no one seems to have an answer for.

If Sprint has the best plans how come they keep on losing customers? And it can't be ALL based on customer service.
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  #202 (permalink)  
Old 12-28-2008, 01:07 AM
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Re: Bad news for Sprint...
A lot of it can be based on customer service... I work at a company that employs about 90-100 people and they have phone plans for the directors and managers (about 10 or so)... I talked to the person who runs the phone lines and is the liaison for the company... They used to have both Sprint and AT&T... She now only works with AT&T... Why? Customer Service is horrendous...
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  #203 (permalink)  
Old 12-28-2008, 03:45 AM
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Re: Bad news for Sprint...
Hmm So what would sprints options be? Would a verizon buyout of sprint be on the horizon? It's kinda sad that sprint let themselves get in the shape there in before they tried to fix there problems.
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  #204 (permalink)  
Old 12-28-2008, 04:13 AM
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Re: Bad news for Sprint...
Verizion would never buy Sprint, Sprint will overcome this its that simple... Their share's are probably so spread out that even if they were to get right again then it would take a while to show...
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  #205 (permalink)  
Old 12-28-2008, 04:15 PM
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Re: Bad news for Sprint...
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Originally Posted by Hovthagawd View Post
Hmm So what would sprints options be? Would a verizon buyout of sprint be on the horizon? It's kinda sad that sprint let themselves get in the shape there in before they tried to fix there problems.
IS CS that bad? I've had Sprint for 10 years and never really thought the CS was better or worse than most other companies.

-David
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  #206 (permalink)  
Old 12-28-2008, 04:20 PM
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Re: Bad news for Sprint...
Verizon could just wait for bankruptcy and just pick up the CDMA pieces. No need to buy Sprint.
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  #207 (permalink)  
Old 12-28-2008, 05:35 PM
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Re: Bad news for Sprint...
Haha... True.. I have been with Sprint long enough that I know what to say to help get what I want...
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  #208 (permalink)  
Old 12-28-2008, 06:37 PM
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Re: Bad news for Sprint...
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Originally Posted by BigDiesel07 View Post
Haha... True.. I have been with Sprint long enough that I know what to say to help get what I want...

Wish I could say that. Seems to totally depend on who you get on the other end. eCare never gives me an ounce of satisfaction. Not once in 10 years.
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  #209 (permalink)  
Old 12-28-2008, 07:27 PM
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Re: Bad news for Sprint...
You just need to know what and how to say it... 'Let me talk to your superviser' and 'I heard [insert competeting cellular company] knows how to treat customers right.. Can I talk to customer retentions?' works pretty well
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  #210 (permalink)  
Old 12-28-2008, 08:04 PM
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Re: Bad news for Sprint...
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Originally Posted by x10guy View Post
IS CS that bad? I've had Sprint for 10 years and never really thought the CS was better or worse than most other companies.

-David
Then you have either had great luck or my lucks just terrible.
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