New Sprint Policy on Broken Screens
 

Shattered my screen the other day. Radio Shack insurance was useless. Went to Sprint and they replace screens for $35 even without the Sprint insurance plan.

Re: New Sprint Policy on Broken Screens
 

Good to know. Thx

Re: New Sprint Policy on Broken Screens
 

That's not a sprint policy and, if you've read Radioshack's terms of service for their service plans (which you obviously you did, because it's a legally binding agreement and any intelligent person would've) they don't cover physical damage, only manufacturer defects and regular wear and tear. Accidental and catastrophic damage are not covered at all, ever.

Sprint repair centers have also been fixing phones for a while. I would assume that's why they're called repair center's.

BTW neither of these things relates directly to a Sprint policy and even less to a policy specifically about broken screens. Had you asked on the forum, a lot of people would have told you that this is exactly how this situation was going to play out.

Edit: Also, Radioshack doesn't sell an insurance plan. It's an extended warranty.

Re: New Sprint Policy on Broken Screens
 

The $35 no TEP repair fee is actually fairly new. Sprint started doing it shortly after I started working for them back in October.

As a technician repairing these phones, we see a lot of Evos come in with shattered screens.

So for those of you without an Otterbox or TEP, get one or the other. An Otterbox is a great investment for your phone if you're prone to dropping it.

Re: New Sprint Policy on Broken Screens
 

I almost hate to chime in on this one..



1. READ Support - Article guess it's SPRINT POLICY huh

2. "accidents arent covered, ever"... oh Really now??? READ Support - Article

3. Reapir Center have always done repair yes.. but the NEW Policy states: YOU DONT EVEN HAVe HAVE INSURANCE NOW

4. READ AGAIN Support - Article its more than OBVIOUS THIS HAS EVERYTHING TO DO WITH SPRINTS POLICY AND SPECIICALLY BROKEN SCREENS!!!!

That being said, this is obviously NEW information to YOU as well.. so enjoy it!

and this has only been going on since around NOV of 2010, so 2 months, I d say its still pretty new to be talked about..... though i will say the info was in my SIG for a month(which doesnt mean much, just saying) and there is a thread on this in Carrier Discussion http://forum.ppcgeeks.com/carrier-di...ep-policy.html




:)

Re: New Sprint Policy on Broken Screens
 

Thanks for the defense. I put this out there for the reasons cited above (Sprint told me it is new policy) and because a search in this forum on broken screens did not show the information I needed. Interesting enough, Radio Shack took a quite a bit of time on the phone (1/2 hour) to verify that the screen was not covered, especially when I just looking or a yes/no (having read the document, it seem to fall under "abuse" but I wanted to make sure).

Re: New Sprint Policy on Broken Screens
 

Yeah OP, glad you got phone fixed and on yur way!

Re: New Sprint Policy on Broken Screens
 

first off welcome here and i know you have been here awhile but its your first (second now) post and i agree lots of people dont know this useful info. and yes it was posted here before on site but i cant even find it so im sure seach didnt help much be anyway its a good thread imo.

Re: New Sprint Policy on Broken Screens
 

Last week, a girl at work dropped her phone and broke the screen. She used TEP, paid $100 and got a new phone. When the new phone was three days old, she dropped it and broke the glass. I told her about the $35 deal. She went to Sprint repair and they were going to repair her screen but they did not have her type in stock. So they ordered her a replacement FOR FREE.

Whether this is policy and just good customer relationship, I think it was a good deal.

BTW - I convinced her to order a Ballistics

Re: New Sprint Policy on Broken Screens
 

I guess I'll be the end all of this thread, seeing as I deal with this every day.

1. It is Sprint policy.

2. TEP is a combination of two types of insurance, ESRP and ERP. ESRP is service and repair, ERP is replacement. ESRP covers software troubleshooting, parts repairs, etc. ERP covers everything outside of ESRP, including liquid damage and physical damage to the charging port or motherboard. Asurion handles ERP.

3. If you do not have ESRP or TEP, there is a $35 charge for repairing the phone physically. No charge for software problems (termed as "triage").

4. Shattered Evo screens are covered under ESRP/TEP, no matter how "abused" they look. If there is any other physical or liquid damage outside of the LCD shatter, then it is not covered. An insurance claim through Asurion would have to be made.

5. If the part is in stock at the particular repair location, it can be replaced. Note that there are TWO types of Evo screens. Those made by Sharp and those made by AUO. The repair location may have some of one, but none of the other. Most Evos have AUO screens, though.

6. If the part is not in stock, then they will exchange the device. No charge with TEP/ESRP, $35 with ERP/No TEP.

Any other questions? :)

Re: New Sprint Policy on Broken Screens
 

so.. cancel my tep.. and whenever i have a problem w/ my phone..break the lcd screen...got it :)

Re: New Sprint Policy on Broken Screens
 

Forgot to mention that we do check for any other defects, even software related ones such as rooting. ;)

I took my rooted phone in to the repair center to have a blown speaker replaced and they didnt say anything to me even after watching virus boot animation lol i guess i got lucky

Sent from my HTC EVO using Tapatalk

Re: New Sprint Policy on Broken Screens
 

so if i scratched my screen and wanted it replaced i could go into a repair shop and have it replaced for 35? yes this is a serious question... i was stupid enough to believe the screen did not scratch untill last week ](*,)

Re: New Sprint Policy on Broken Screens
 

so what about the people who lose it or it gets stolen BEFORE they get TEP?? guess itd be too little too late.. and theyll be paying someones asking price lol TEP is a good thing, even given the new policy on physical damage


very possible.. they may be knit-picky and says its just a scratch or something.. especially if the view isnt messed up at all.. then again, you never know... doesnt hurt to stop by a store and just ask.. then again, just crack your screen a little more and theyll be no more questions..

i can see this new policy being abused, BIG TIME! especially given if they happen to be out of screen that day, theyll be ordring you a complete refurb or NIB device..

Re: New Sprint Policy on Broken Screens
 

If the screen is " scratched " it's cosmetic.

Now on to the rooting issue - you come in with a " software defect " and it is more than likely gonna be a deductible.

IMHO - if you got a brick due to a failed root - take the high road - admit what ya did ( or failed to do ) if asked then your chances are better for getting help. Can't really say what help because it is up to that particular tech.

I read a post on here that said ( paraphrasing of course ) " Chances are the tech you are talking to is carrying a rooted device in their pocket. ".

Now again ... you mess up take your medicine and fess up - maybe your brick will get de-bricked... lol

Re: New Sprint Policy on Broken Screens
 

hence he needs to crack his screen:mrgreen:

Re: New Sprint Policy on Broken Screens
 

Exactly. Two of the three technicians (soon to be all 3) are carrying rooted Evos around at my location, so we know exactly what to look for.

If I come across a rooted device that's having "software issues", I'll kindly fix the issue by either factory resetting or reflashing stock on the phone. :)

Re: New Sprint Policy on Broken Screens
 

thats a pisser, glad your not at my store.lol

Re: New Sprint Policy on Broken Screens
 

Sprint/HTC has to be aware that we hackes are pushing the envelop is ways that most software designers would be jealous.
As I write, I am paying testers to test my software. I pay them well and all they do is follow a script. I would love to have thousands of testers run my software and use their innovation to advance my product without paying a dime.(actually they pay to do it!)

Sprint is not going to run hackers off anytime soon. We are dilligently working on their next release.

Re: New Sprint Policy on Broken Screens
 

I go to this Sprint store a couple cities over from me.......it's not a corporate store or anything.....just one of this stores where they try and sell you a lot of stuff...but they do repairs too.......and pretty much whatever's wrong with my phone they just replace it for me........NO MATTER WHAT! That made me think that...if you don't wanna pay for any repairs just go to one of those rinky-dink centers and they should take care of you! :-D

Re: New Sprint Policy on Broken Screens
 

In this business starved environment, these Mom & Pop's are scrambling for customers. Good for us.

Re: New Sprint Policy on Broken Screens
 

YEAH.....I go in there....not spending 1 cent.....get a replacement phone for just about any reason.....and when everything is said and done they go "Sprint is gonna call you and ask how well we did to find a solution to your problem....can we count on you to give us the highest possible rating?".............and he told:twisted: me they get bonuses for every perfect survey!

Re: New Sprint Policy on Broken Screens
 

I have cleaned this thread...Leave the Modding to the Mods and if you can't post nice don't post at all.



CW

Re: New Sprint Policy on Broken Screens
 

thanks for sharing the info

Re: New Sprint Policy on Broken Screens
 

Does verizon do this for $35 ?