[RamonTomzer]

yea unfortunately there is not way to load that esn into our data base for our cell towers to recognize that phone. honestly i would again try to call the BB mobile or sprint stores and speak with the manager and see what they can do... i know you said you called and no one answered but im sure it was because they were extremely busy... they cant be busy all the time, and if they are i might want to transfer lol... rest assured your situation should warrant the manager of either store to be lenient and honor the 30 day exchange even if its past your 30 day period. again it will be up to them in the end decision. however i know my local area doesnt do this, and im not sure if any area still does this, but we did have a program for loaner phones if deemed necessary by the store manager... hope that helps...