[ceij85]

I dont know if anyone else has made this call but I will post the information I received. I contacted Sprint customer care today after being turned around twice inside of the Sprint stores where techs have told me on two occasions "I should exchange the phone, but they dont have them" . 30 exchanges told me the phone was indeed on backorder and I would have to pay for the phone up front in order to receive a replacement. Or I would have to call stores daily to see if they had one in stock for the instore exchange. Not cool. I called back and got a really nice rep who first confirmed that they are aware of the overheating issue. She called HTC directly. Spoke with that rep. What he basically stated was that you would have to manually disconnect the data connection and change all your settings to preserve battery at the cost of performance. I asked him why would the phone behave that way, Ive never had to manually turn off data services. He said this is the way the phone was designed. To which I replied why wouldnt the phone be able to perform within its own design. I got the "thats all i can say" response. SOOOOOO take from this what you can kids...both sides are aware of the issue and this is the response they are giving....unfortunately I might have to part ways with the touch pro....not worth the price