Quote:
Originally Posted by Baffles
Wait, why the **** is sprint replacing drop damaged phones for free? Isn't it expected that dropping damages a phone, and is a no no?  |
I feel your pain, each time I exchange one out for a corner scuff, it cuts DEEEEEP. Knowing that the customer only wanted it cause it is the latest thing out, wont pay the $7 for ins, but upset and saying we make cheap $600 phones. So I read a lil more behind the email and the reasoning for the exchange policy is the "chrome finish" of the phone. We are taking the hit, IMHO, due to the lost of appearance of such a great phone cause the user was too busy messing around or whateva. I'm not gonna speak on it much cause it p***es me off thinking that I have to work tonight and know I will be exchanging out BRAND NEW TP's not for defective reasons but just because it has a F'N "scratch".
So in short, this is the reason that in most markets the TP is on back order and a true 30 day issue may land you a $600 REFURB/REMAN.
...stepping off of the soapbox