Quote:
Originally Posted by klive
I'm wondering what plan are you guys going to go with for your diamond. I currently have a touch, and my plan is pretty sick. 1500 minutes, unlimited text messaging, mobile to mobile, nights starting at 7 p.m A. and unlimited incoming calls and unlimited data for $47 plus tax.
I call to order my diamond, the Sprint rep told me that I cannot keep that plan with the diamond that I had to get a new plan, that cost $100. I asked why, he told me that the diamond is more advanced than the touch.
I don't know a lot about phones, but that just doesn't sound right to me.
I thought the touch and the diamond had comparable features one is just faster than the other with more storage. that's like upgrading your computer and your Internet provider telling you that you have to buy a more extensive Internet package. 
I really want the diamond, but I can't see myself spending over $50 a month more if I have to change my plan. is anyone else going through this with Sprint or are they letting you keep your original plan
thanks |
The rep was outright lying to you. (Either through their own incompetence/ignorance or worse they were doing it on purpose to try and get you off of your plan)
You do *NOT* have to change plans to get the Diamond. Too many people have ordered it without having to change. (Try ordering yours online...you can upgrade phones online. or just call back and get a better rep.)
The only requirement that the phone could possibly have is they could tell you that it requires data...but you already have that.
Next time you get told something this outrageous, you should immediately demand to speak to that person's supervisor or the cancellations department. Either one should be a lot more knowledgeable and less likely to screw you.