Quote:
Originally Posted by platoya
I just try to place an order for this phone through telesales and was transferred to the EVP department, which asked me for the email address and 3 digit code of the representative that sign me up for my sero account. Well...the problem is I wouldn't have that information, I had my sero account for 1.5 years now. Back then they didn't require customers to have all that info. So basically anyone that is on a Sero plan and want to upgrade there phones can't do it via telesales. They will transfer you to sprint EVP department which requires you to have the email address and code of the sprint employee who referred you to sero account. If you don't believe try calling now if you have a sero account and try to upgrade your phone to any random phone the same rules apply and not just for the diamond. So unless you have that information you can't upgrade your phone on the sero plan.
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There is an email address and code freely given out by the sprint exec himself. I can't think of his name but a google search should bring it up easily.