Thread: how to get a new mogul
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Old 08-02-2008, 01:33 AM
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Re: how to get a new mogul
Quote:
Originally Posted by mike9191 View Post
I would not go to a store. They are a separate entity and have nothing to do with the insurance. You might get it replaced, but with a refurb phone. (I have never dealt with the insurance only the store and have received many new phones in the box.) Call Assurion and file a claim for damaged phone. When I did this last time they were going to send out a refurb phone. I insisted that I get a New phone since I have had issues with refurb phones in the past. (You can insist in the store also....I have done it) This was true, but they are only obligated to send a new phone if a refurb is not available. (True) If you stick to your guns, you'll get a new one. (True) The old phone needs to be flashed back to a sprint ROM since it has to be returned. If you dont return it they will bill your account $200 equipment fee. Good luck,........I work for Sprint customer care and have been thru this a 1000 times. This is your best route.
See above in yellow....
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