Quote:
Originally Posted by Flash_C4
Funny you should make a T-Mobile comment because some of the latest rumors floating around could involve an acquisition of Sprint by T-Mobile. Sprint is not in good shape right now financially and they didn't get in the mess by making good business decisions and having good customer support.
Three of us went in to have phones on our corporate account checked out and got crappy treatment. We went in with a professional attitude and was met with bush league customer support. Nothing more to the story than that. Have we asked for anything free? For something we don't deserve? If wanting decent service and customer support isn't a reasonable expectation then I guess I'm very guilty.
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I highly doubt that t-mobile would buy Sprint. There is a big difference between a cdma network and a gsm. It would take a long time for them to try to combine two networks using different technology. If they opted to stay strictly with the cdma network then they wouldn't have someone to sell their old network to.
If any company were to buy sprint it would most likely be Comcast. There customer care would be able to turn Sprints network into the best cell phone company in North America. Plus I would get free cable so that would make me happy.
On a side note, as soon as I went into the store today I introduced the new update for the mogul to all of the techs. They were all receptive and wanted to know if there would be any way for them to install it for customers that asked about it at our store. Unfortunately a coroprate sprint store isn't allowed to plug any cell phone to our work computers so the best we can do is share the link to our customers for them to install it themselves. I wish that we could do the updates for the customers though because my store caters more to less sophisticated consumers that have never plugged their pdas to a pc or opened up their instruction manuals.