[GhettoBSD]

Dear xxxx xxxxxxx,

I understand the importance of being able to use the camera on your HTC EVO 3D. I will be more than ahppy to assist you with this. I first recommend performing a soft reset on the device. This is done by powering the phone off and removing the battery for 30 seconds. Then, reinstall the battery and test the phone.

Next, I recommend clearing the data from the camera application on the device. This is done by going to: Home> Menu> Settings> Applications> Manage Applications> All> Camera> Clear Data. Then, press Home and test the phone.

Finally, I recommend performing a factory reset on the device. Note that this will erase all of your personal data from the phone and reset it to the factory settings of the current ROM. Please ensure that your personal data has been backed up prior to resetting the device. To reset it, go to: Home> Menu> Settings> SD & Phone Storage> Factory data reset. Follow the on screen instructions to complete the reset and evaluate the results. These steps should allow your device to function normally. I do apologize for any inconvenience.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxx

Sincerely,

Jeffery

HTC

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