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I am ready to shoot myself. The OK button on my keyboard came off (unglued?), the messaging hard button and the green phone button barely work (I have to pound them to get a response, they degenerated over time), and there's a lighter/whiter splotch on my screen (which I know many of us here have but it is still a defect). I've reached the limit of my patience with these issues so I tried to contact Sprint to get a return via my warranty. They give me a bum number for HTC, when I call HTC says that this line only services TMobile and AT&T. I call back and then am transferred properly but the horribly rude and bitchy HTC rep tells me that I have to ship the phone for repairs and it'll be ready in 2 weeks.
What gives, why can't Sprint just replace the handset? Should I go in person to a sprint store?
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