[mommasboy]

I tried the number on the first page and the lady told me she couldn’t help me. I told her my story about getting 3 touch pros in the same week because they were all defective and she said all she could do was transfer me over to the multiple phone support line. There I repeated my story and the lady gave me 3 offers. She could send me out another phone, which would be another refurb touch pro, use my $150 upgrade which is available in a week or call HTC because they still have the warranty. I told her my warranty from htc is going to expire by Monday because that’s when im due for my $150 upgrade, so that won’t help me. Then I told her that it isn’t right for me to have to spend more money on a phone when it’s clearly there fault for the defective phones. Finally I said well if those are your only options then im going to have to get rid of my line when my contract expires and she said we would hate to lose you as a customer but there’s nothing more she can do. I figured I'll try again next week.