WOW! I am now in your boat! I called Verizon and didn't even get nasty and my NEW TP2 is now being prepped for take off.... destination...my mail box!
Thing is I have had 3 TP1s exchanged by mail and one instore since getting the phone new in store in Feb/Mar and have had refurbs everytime except for the instore replacement. My current TP1 is acting up as the others did. So I am not trying to get something for nothing. just goig by their policy.
All I did was call CS tell them my previos experiances with the phone/exchanges/crappy reps on phone and instore and how Verizon needs to handle the situation more appropriatly.....she said she was So sorry and sent me to TS who then got my info and asked if I would be happy with a TP2 as a replacement. I stayed calm....and asked if the TP2 would be a refurb. she said NO way i had dealt with those enough. Took my info, apologized for the crappy service and delay, and told me Merry Christmas....I was warm inside with christmas cheer.
Score.
