Quote:
Originally Posted by Abicio
That's interesting. I was told to call Asurion for replacement by retentions as well. I called and was asked their 3 questions: did you drop it, was it lost/stolen, is there water damage? Since I answered no to all 3 questions, I was told that they have to cancel my claim. She explained, and tried to be nice about it, that Sprint's telling me to call Asurion for replacement was basically insurance fraud. Their service only kicks in when its not mechanical/electrical malfunction.
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What about for people who actually pay for TEP? The $7/mo goes towards both insurance and technical issues. So who is suppose to deal with the technical issues? Sprint?? They seem to be dealing with people the same, whether they pay for TEP or are in warranty (I'm covered both ways in my case).