[brownhornet]

With Sprint now the only way they let you file through Asurions website is if the phone is lost or stolen. There's a message on there that says if you need it fixed or replaced take it in to a store. And yes, they are replacing it with new in the box touch pro 2's if its something that cant be fixed due to the fact that touch pros more than double the claims of any of the other phones they have and theyre trying to put them out of circulation. They will still do the replacement through Asurion if they cant fix it in the store but they give you a choice of a replacement... so far its been 2 bb curves, tp2, bb tour and treo pro. And I think its a given most will select the tp2.