Quote:
Originally Posted by Avareyne
I don't know why they told you they can't fix your keyboard. I didn't have insurance either, they still replaced it. Then I had other problems and Sprint just replaced my phone with a brand new one even though I don't have TEP. Everyone tells me they have bad customer service but I haven't experienced it.
I would try calling closer stores to see if they will fix it rather than replace it.
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im gonna go out on a limb and say that since all ur stats r very new, that your TP was new out of the Box...
the OPs is a refurb, he gets 30 or 60 days(i forget) to say it has issues... your phone, a new phone, has a 1yr manufacturer warranty, thats why they serviced you... hes past the time frame where sprint will feel(or actually is) obligated to fix it