[ac520]

...and cannot re-activate it!!!

I was at my local VZW store last night helping my wife pick out a new phone. When they went to activate her new device they “accidently” removed my Sprint Touch Pro from my account. The sales rep said it was no problem and he would add it back however when he tried the system indicated the phone was not E911 capable and could not be added to the network.
The store manager and sales rep both seemed genuinely helpful but after over an hour explaining to them how I was able to get the phone activated 6 months ago and how the error they are getting is the result of the non-Verizon ESN no longer being in their DMD (a result of the earlier activation mistake) and it would have to be manually added before it would take *228 opt1, we got nowhere. I ended up leaving the store without a working phone and a promise from the sales rep that he would “make some calls” in the morning.

I called the store this afternoon and was informed that the regional tech center was not able to add ESN’s to the DMD so the rep was trying to contact someone at “headquarters”.

Does anyone know who or what team handles the task of adding ESN’s to the data base. I would like to pass this information on to the sales rep in order to get this taken care of.

Thanks!